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There maybe some dust or dirt in the zoom mechanism.You can try the following which MAY help to resolve this problem:
STEP 1: Switch on the camera while you hold the shutter button and connect it to the AC adapter or to the USB cable at the same time.
STEP 2: Now by default the lens should get properly aligned if not try to twist them slightly by holding down the camera lens with soft hands.
STEP 3: Just push and pull the lens slightly as it extends automatically.
STEP 4: Now when the lens is in the hard surface power on your camera.
STEP 5: Try to hit the camera softly beside the lens which might solve the issue.
You can try to format the memory card completely and then reinsert to your camera which might be the issue at times.
Usually a camera only shuts down, when one of its sensors detects a dangerous situation. somewhere a voltage to high, or somewhere it is overheating. Or the lens is not moving free. With some camera's you can force a shut down, by only pressing the lens a little, or just touching the lens while zooming or focusing. Don't try this, because it can damage the lens system. If nothing off this all happened to your camera, perhaps you should ask a service centre. But please check yourself, when you are focusing or zooming, that you don't touch the lens barrel.
The problem is with the sensor inside the camera responsible in sensing that zoom lens is out. do the following to resolve it
1. Turn on the camera
2. When the lens comes out try to observe the oreantation of the lens
3. Pull the lens a little outwards very carefully.
4. the camera will turn off, now turn on and it will work fine.
The Turn off and on again error message displays when there is an internal malfunction or a malfunction with the Lens. The error message normally displays with the issue with the Lens. Try the following steps to check if the issue can be resolved. Try power resetting the Camera. Turn off the Camera. Remove the battery pack. Press and hold the power button for 15 seconds. Then, allow the Camera to remain without power for 60 seconds. Re-insert the battery pack and check if the Lens retracts. You can also try resetting the Camera back to factory default. To reset the Camera back to factory default, select the INITIALIZE option from the Main Settings 1 Menu of the Camera to OK. (Home-->Settings-->Main Settings--> Main Settings 1-->Initialize-->OK.)
This should resolve the issue. If the issue persists, service may be required.
The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the
probability is that you will have to get it fixed by a professional.
these at own risk as it may further damage the camera.
try connecting your ac adapter or usb cable.
Try holding the
shutter button while switching on the camera.
Look at the lens ,
and if some of the lens 'circles' is misaligned or not concentric then
try wiggling it (while holding camera lens down).
pushing or pulling the lens when it extends but this is risky as it may
cause the lens barrel to slip out of its guidance system.
way to do this is to place the camera lens down on a hard surface and
then power it up. Be sure to use a soft cloth or something similar as to
not scratch your lens or casing. Let the lens push the camera up and
down a few times and sometimes the little resistance provided by the
camera is enough to get things going again.
Try hitting your
camera near the lens on the body with the soft tissue on the palm of
Other than that , I would take the camera to a repair
center for a evaluation to see if it would cost more to repair than to
replace the camera.
If it is still under warranty I would suggest
you take it in before trying any of these steps and remove any
off-brand batteries or accessories as some stores are really fussy about
warranty repairs on camera's with non-brand accessories.
Try Power Resetting the Camera. To Power Reset the Camera, First, please turn OFF the Camera. Then, remove the battery pack from the Camera. Then, press and hold the POWER button on the Camera for 30 seconds. Then, reinsert the battery pack and check whether the issue is resolved. If the issue still persists service of the Camera is recommended.