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Skype My skype doesn't recieve video from anyone. On a video call my webcam goes through ok ut from the other persons video will not come through to me. I've tried all the Option changes but nothing works. Please help

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  • L Jefferson
    L Jefferson Aug 14, 2008

    Yes i've got all them checked.

  • L Jefferson
    L Jefferson Aug 25, 2008

    I've rolled back the version as everybody i tried calling had older versions as i had the latest. thanks for your support.

  • Ozyank Nov 29, 2008

    Same problem with MS Life Cam VX1000. They can see me but I can't see them. Audio works both ways. I turned off Zone Alarm Pro firewall and still had the problem. I exchanged the videocam for a replacement and reinstalled software, but still a problem.
    Unable to get return video image from Video Echo123 automated service.

    Any help would be appreciated.

    Thanks, Ozyank


  • Joe L.
    Joe L. May 11, 2010

    Just want to clarify.
    Do you have "Enable Skype Video" checked?
    The correct camera selected.
    And the "Automatically recieve video from..."
    anyone checked?


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  • 56 Answers

A few suggestions... as the problem can be anything at this point.

1. Do you have a firewall? Is the firewall blocking skype from receiving video? (http://www.skype.com/help/guides/firewalls/)

2. Do you and the other caller have the latest version of skype? Same version for each of you.

3. Check the other callers configurations. As he/she might be able to preview themselves in the "Preview Window" for their webcam but he/she might not be sending video to you.

Posted on Aug 14, 2008

  • Joe L.
    Joe L. Aug 25, 2008

    great..!! Thanks for the comment back...

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Before you can use your webcam in any chat program you have to configure it to that program

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/

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Its good practice to disconnect and re-connect your webcam before you start (To reboot the webcam software) - if you have been using it elsewhere the SKYPE software may have difficulty in locating it, even if you exited the previous program correctly.
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OK try to download latest version of skype:
available at : http://www.skype.com/intl/en/download/skype/windows/?c=101

After the download you can configure like this:

1.Start Skype.
2.On the 'Tools' menu, click 'Options'.
3.In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
4.Run down the list setting your defaults
5.Select your webcam as the default microphone.
6.Make a free test call
7.Click 'Save'
8.In the navigation pane of the Skype Options window, click Video Settings.
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10.Adjust quality of picture in 'Settings'
11.Check the correct webcam is shown as default
12.Click Save
13.Test your webcam by making a Skype test call.

If you need more information about how to configure Skype please visit the following Skype Web site:
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Before you can use your webcam in any chat program you have to configure it to that program

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/

working OK ?

CONFIGURE TO SKYPE
Connect webcam
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The reason being, the webcam software can remain hooked-up to a program and needs to be rebooted.
Mine, I just unplug it from the USB and plug it back in to reboot the software.
If yours is integral with the computer you will have to re-start the computer, use a keyboard shortcut or disable / enable the webcam from the Device Manager.

Start Skype.
On the 'Tools' menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
Run down the list setting your defaults
Select your webcam as the default microphone.
Make a free test call
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
This will launch your webcam
Adjust quality of picture in 'Settings'
Check the correct webcam is shown as default
Click Save
Test your webcam by making a Skype test call.
For more information about how to configure Skype Messenger, please visit the following Skype Web site:
http://support.skype.com (http://support.skype.com)

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http://www.testmycam.com/
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Start Skype.
On the Tools menu, click 'Options'.
In the navigation pane of the Skype 'Options' window, click 'Audio Settings'
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Select your webcam as the default microphone.
Click 'Save'
In the navigation pane of the Skype Options window, click Video Settings.
Select your webcam as the default.
Click Save
Test your webcam by making a Skype test call.
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Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/


Start Skype.
On the Tools menu, click 'Options'.
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Select your webcam as the default microphone.
Click 'Save'
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http://support.skype.com (http://support.skype.com)

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