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I have a creative zen touch and ive installed and un-installed the software needed for it to work properly numerous times but it keeps saying that i havent and that ma zen isnt connected?

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  • Choodz Aug 15, 2008

    theres isnt a volume + button its a slidiy panel thing that is in the middle of the player.

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  • 8,596 Answers

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on Aug 14, 2008

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Posted on Jan 02, 2017

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3 Answers

Creative Zen Touch firmware problem


Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Zen Touch mp3 player isn't able to play tracks in windows media player 11


im not sure but i think you have to create the playlist first then transfer to mp3

Feb 20, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch


you can go to the creative website by clicking this

http://www.creative.com/language.asp?sDestUrl=/support/downloads


and you can download drivers, firmware from any operating system you have.

Feb 14, 2008 | Creative Labs Zen Touch MP3 Player

4 Answers

Firmware Problem Creative Zen Touch 40 GB


· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.

you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy.

All else failes download the recovery tool from creatives website.

Oct 16, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Software for my creative zen touch


I did a google search for your software you require it gave me this: http://drivers.softpedia.com/get/FIRMWARE/Creative/Creative-Zen-Touch.shtml

Sep 06, 2007 | Computers & Internet

2 Answers

Software for my creative zen touch


Dude, go tot he creative labs web site and download the software.

Sep 06, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

Recovery Mode




· 1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location:
http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you.


All else failes download the recovery tool from creatives website.

Aug 02, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

*firmware problem*


did you have any news about it?

Aug 26, 2006 | Creative Labs Zen Touch MP3 Player

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