Sue, have you friend turn the Master ON/OFF Switch to OFF and unplug the heater from the electrical outlet. Wait 15 - 20 minutes and plug the heater back in. Turn the Master ON/OFF Switch to ON and the heaters electronics should revert back to the original factory settings. From there he can reset it to the settings he had, before the little mishap.
Hope this helps solve the problem. Please let me know. Thanks.
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