Question about Canon i9900 InkJet Photo Printer
I have a Canon i9900 that is blinking 5 times (yellow) when I power up. When I try to print something, it says "Unsupported cartridge installed. Change to Photo BJ Cartridge." I pulled out all the ink cartridges and the main print head.....re-inserted it several times.....with no luck. So....I bought a new print head. Installed that....no luck. It still is sitting there giving me the 5 yellow blinks. Anyone know what else I can replace to fix this issue? I did the purge tank routines also....but that did nothing. I don't know if there is a cartridge detection circuit or board to replace? I also updated the firmware....no luck. Thanks for any help!!!!
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Posted on Jan 02, 2017
Don't buy Canon. Canon allows this to continue, after selling you a faulty product, and does NOTHING to provide us with an answer or refund. The best way to prevent this from happening, short of any accountability from CANON, is to simply stop investing in their dishonesty. Don't buy Canon.
Posted on Oct 11, 2008
SOURCE: 32 Unsupported print cartridge
This is caused by an unsupported chip on the toner. If its a reman toner ie. Office depot/nice day then you should ring them up and et them to arrange for a new one. if they say its not possible to have a faulty one they will be trying to fob you off. just as a guide lexmark have around a 7% failure on toners so your not the only one. if it gets to the point where youd like to put the toner in a certain place of the office depot's worker then you can always find a chip online from people such as static or delacamp. and they just pull out and slide in.
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Posted on Nov 26, 2008
SOURCE: Cartridge problem.
Is it a dell cartridge or a different brand altogether?
If it is a dell brand it could be defective. There is a chip that determines if it is the correct brand and sometimes that breaks.
If you have already changed the cartridge to a brand new dell brand one and it is still happening, then I would suspect the sensor is bad. Probably cheaper to replace the entire printer than to send it in for warranty replacement if it still has warranty.
Posted on Jul 30, 2009
Printer manufacturers are getting more and more tricky and try to come up with creative ways to make you buy more ink. Some of the newer cartridges have a little electronic chip on them that "talks" to the printer. How old is the cartridge? (I mean did you just buy it brand new or has it been sitting in a drawer for a year and you just opened it?).
Every model can be different, but I do know some of the newer printers will do a date check on the cartridge so it will only work if the cartridge is less than X number of months old. On some printers you can trick them into working by going into the printer setup and changing the date. Set the date AHEAD to something like 2020 or something and then the printer will let it work.
It's a long shot, but I figured I would share that tip as it does work sometimes. If it doesnt work I would guess you maybe got a bad cartridge and I would go return it for a new one.
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Posted on Mar 01, 2011
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