I had to fix similar if not the same problem in the office today. After you load paper, the paper holder steel plank should pop up. In my case it didn't, the result was what you have described. To solve, before you close (push in) paper tray, on the lower right side of the paper tray there is a little plastic button, push it up from the buttom. This will pop up the steel plank on which paper rests, then close tray.
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Clean all the rollers in the ADF with a damp lint free cloth. Depending on wear, they may need to be changed, but try cleaning first. Where the paper stack rests there will be either a pad or roller, make sure it is clean too.
If the automatic document feeder (ADF) does not pick up any pages at all, the rollers
inside the automatic document feeder need to be cleaned.
If the automatic document feeder picks up multiple pages instead of single
sheets, the separator pad inside the automatic document feeder needs to be cleaned.
SolutionLoad one or two sheets of unused plain white full-size paper into the document
feeder tray, and then press Start Copy Black
to pull the pages through the
automatic document feeder. The plain paper releases and absorbs residue from the
rollers and separator pad.NOTE:If the automatic document feeder does not pick up the plain paper, try
cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened
with distilled water.
If the problem persists, or the automatic document feeder does not pick up the plain
paper, clean the rollers and separator pad manually. Follow the procedures below to remove the face
plate from the front of the automatic document feeder, access the pick assembly
inside the automatic document feeder, clean the rollers or separator pad, and then
reattach the face plate.
The paper feed system is worn (rollers, and separation pad). What is happening, is extra sheets are being fed into the machine primarily because the separation unit is not doing it's job properly. So rather than just one page at a time being fed, it is allowing an extra sheet to "creep" in intermittently, causing the jam. And the indicator you are seeing is the "jam" indicator.
I suggest you get a sheet of Card Stock (Heavy
paper) and place it in the feed way. Then press the print
button applying a slight amount of pressure on the Card Stock so it
will feed through the printer. The reason for this is in some cases I
have been able to clear the paper track of debris that was deposited there
Worth a try, as I have fixed a number of printers this
way, saving costly repairs.
Hope this helps.Bud
Maybe if you hold down the cycle button and let it run through a "test cycle" to receive a printer data sheet it might clear the internal buffer or whatever you call that short term memory these printers have. Let us know. JP
Check the feeder roller inside the printer for any foreign substance stuck to the roller, this may cause it not to grip properly.
You can also try a few sheets at a time and make sure the paper tray is gripping the paper, but not too hard.
If this fails, the roller may be out of place somewhat, try to reposition it.
Let me know how you get on.