Question about Sony Cyber-shot DSC-W55 Digital Camera

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Lens will not focus, "access" screen, lens reluctant to retract

I've had the same problem as that of several people who have already posted here (the problem where the screen says "access" and the lens goes partially in and out, makes a clicking noise, and eventually retracts itself after pushing "on/off" like 4 times. But, I've also had an additional problem, which is:

The camera works when I initially start it up after not touching it for a few days, but the lens is really not focusing at all. The pictures are unfocused (but not grainy, if that makes any difference - just generally unfocused). I've tried turning macro and on and off but it doesn't change anything. It just seems like holding the picture-taking-button halfway down to focus doesn't do anything at all. After I go to the picture viewing screen, I can view the pictures, but then once I try to go back to the picture-taking mode, the problem with the lens not wanting to retract and the "access..." on the screen occurs.

The problem started soon after I uploaded a bunch of pictures on to my computer (the pictures were fine, which was pretty fortunate) and I accidentally left the camera on and the battery ran out. I'm not sure if that gives you any insight...

Anyway, I'm really frustrated because these problems happened only a few weeks after my warranty ran out, so I really don't want to have to send it in for repair. Any help would be greatly appreciated! If you are unable to offer a solution that works on my camera, however, then if you could offer a rough estimate on how much it might cost me to send in my camera, I would really appreciate it. If that's not possible, it's okay, but I really just want a ballpark measure so that I'll be able to make a decision on whether or not I should get it fixed or (very unhappily) invest in a new one.

Thank you!

Posted by on

  • emlad Aug 14, 2008

    Edit: I also banged the camera around, which several people have suggested as a solution (and it does seem to be successful, in most cases!), but unfortunately it did nothing for me.

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  • Sony Master
  • 1,800 Answers

I guess that u shud change the focus oart of camera and that is no esay u jst give it toa repair guy!!

Posted on Aug 14, 2008

  • Jalal Sordo
    Jalal Sordo Aug 16, 2008

    look sorry but i got a solutution for u



    u need to upgared ur webcame

    its need a newer firmware cuz the one that u got has corrupted by those pictures that u download

    get a upgrading utility from the sony download cneter



    thanks fro the rating

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Posted on Jan 02, 2017

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Hello

This is a tip explaining how we can try to resolve a lens error.
Firstly you will need to understand what exactly the lens error is, and how it came to happen.

The most common cause for a Lens error:

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Here is the Fix:

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Firstly you can try removing the batteries and replacing it with a new set of fully charge ones(2500mah).

  • Memory card
If the batteries ran down while you were taking photos with the lens extended, you might also get this error. Remove the the memory card and replace the batteries with a fresh recharged set. Try to power on the unit with the fresh set of batteries while the memory card is removed.

  • USB cable
Connect your camera to your computer using your USB DATA cable which came with the camera. Once the camera gets power in this mode, the screen should stay off, hence, supplying the lens with more power to push or pull out/in.

  • Barrel Guide Pins
Place the camera on a sturdy table with the lens pointing to the ceiling. With a fresh set of batteries installed(Do this without a memory card) hold down the shutter button while you power on the unit.

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The following Fixes will be done at own risk and can even further damage you camera.

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Kind regards
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