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I have had constant disconnection from internet for the past 6 months, I even purchase a new modem/router (2Wire from AT&T) and in addition, my son has XBox Live. The internet goes out whether he is on his game or not. No service technican has been able to solve the problem. I have put filters on all telephone lines and I do not have cable. Please Help0!

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  • Ohorses Aug 14, 2008

    My ISP has checked from their end to mine and find no problems or think they make a little click and it solves the problem. They are not much help!

  • Ohorses Aug 14, 2008

    Please explain what you are speaking of and how to go about doing it.

  • Ohorses Aug 14, 2008

    I am not familiar with what you are suggesting, how do I go about doing that? I did have DSL 6.0 and it was suggested by ISP that I go down to the next level. Tried that....

  • Ohorses Aug 14, 2008

    Hope I can answer all of your questions.... I have a Dell (Windows XP), desk top, wired, and the modem is from At&T, 2Wire Gateway and the only number I saw that looks like what you asked for is: 2701HG-8. If this is in-correct, please let me know and I'll try again.
    Thank you so much.

  • Ohorses Aug 14, 2008

    Lee,



    What other internet providers? As I said, I am not on cable.

  • Ohorses Aug 14, 2008

    Regarding last suggestion from Lee, how will changing providers affect my web page that uses this providers web address for email?

  • Ohorses Aug 14, 2008

    Thanks for everyone's advice. I'll try some of your suggestions and see what happens! Thanks.

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5 Answers

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  • Master
  • 1,665 Answers

You may have wrong wire interconnected your modem. Remove and reconnect it following instuctions guide leaflet.

Posted on Aug 14, 2008

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  • Master
  • 4,472 Answers

Unfortunately even if it was a problem on your providers end they will not admit to it. No matter if it be a cable provider, satellite provider or any other company for that matter they will never take responsibility unless you have facts in there face. I would try a different service provider and see if you still have the problem. Let me know if you need any further assistance before rejecting my help.
Thanks,
lee

Posted on Aug 14, 2008

  • Lee A.
    Lee A. Aug 14, 2008

    If you could accept and rate my solution here as well I would greatly appreciate it.
    Thanks,
    Lee


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  • Master
  • 6,966 Answers

Hi,

Pls post back specific modem/router model and version number. Additionally, what is your Operating System, are you using a laptop or a desktop, how is it connected to the router, wired (LAN) or WiFi.

Pls post back as requested, how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Aug 14, 2008

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  • Master
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HI,

You can try upgrading the firmware of your router once.

Posted on Aug 14, 2008

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  • PC Desktops Master
  • 6,487 Answers

With your problem its related to your internet service provider that can be a problem from their end which is causing your constant disconnection, and your ISP should do some checking on your line..

Hope that helps.....

Posted on Aug 14, 2008

  • Mark Gil
    Mark Gil Aug 14, 2008

    Because you said you already replace the modem and you still have the same problem so by that you can already ask your ISP why you still have the problem if everything is working from them..

  • Mark Gil
    Mark Gil Aug 14, 2008

    Internet provider cable or DSL or even fiber optic have this kind of problem but they are not admitting it , but if the problem is not with them after replacing the modem/router this problem should already be fix but you see even with the new modem still have the problem..

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