Our main phone line has been crackling for the past week or so. Then yesterday we stopped recieving calls from the main line. There is a dial tone from line one and I can call out but when someone calls in it rings out on there end but we recieve nothing. I spoke to telstra and they have tested the line and explained there is nothing wrong with the line but something wrong with the phone internally. Can you please explain what I can do.
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Re: Main line not recieving calls
I don't know what a telstra is, but I'd be looking at the demarc to see if I could swap the lines 1 & 2. "There is nothing wrong with the line" is a stock answer from the telco. The fact that you can call out and not receive calls tends to make me think they're lying.
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if only happens on certain calls it could either be the handset itself, a week point on all corded phones is the cable between the handset and the body of the phone. whilst talking to someone on a call wiggle the cord where it enters the handset, does it crackle if not do the same where the cord enters the phone body, if no crackle likely not phone.
next select a line if you have more than 1 line note which 1 and dial 17070. this will BT autotest the line. if more than 1 line on system do same for all lines. check with your system admin if there are quick codes to select individual lines, eg dial 9 for any line or 81 for line 1 82 for line 2 etc .
if you get crackle still on 1 of the lines get your maintainer to check the lione at the cable head where lines enter building
do you have broadband on the same line as the phone?
does the broadband have filters connected to the line at the AP.
Is the phone positioned beside any other electronics in the house such as microwave, tv, radio, baby monitor, washing machine, if so i suggest moving it to a more reasonable location where there are no electronics to interfere with the signal.
if crackling continues leave item back to store.
Some Panasonic cordless phones come with up to five handsets each will need to be properly adjusted. You may need to set the main handset to synchronize with the base unit plugged into the telephone wall jack and assign special configuration numbers to the other handsets in order to properly identify each one within a specified location. One handset left in the turned on mode may make it impossible to place calls with the any of the other handsets. This will continue until either the battery dies or fails on the handset or the phone is switched off and replaced in its charger for charging again. Synchronize the main handset by pressing the MENU button on the handset, then pressing the down button IN order to select the number you wish to assign to that handset. Repeating this process if you have already done so will greatly decrease the level of errors experienced with panasonic phones
These phones are digital proprietary telephones which means that they only work on panasonic telephone systems and not on normal analog lines. If you have a panasonic system the correct way is to plug the line into the " To Main Unit ", the handset into " Handset/Headset" and a normal analog phone into " To Tel ". If the wiring on the line jack was not done digitally the phone will also not work
Your phone has Digital Enhanced Cordless Telecommunications (DECT), known as Digital European Cordless Telephone until 1995, The digital filters will prevent interference from the bandwidths used by phones and wi-fi. Your phone also incorporates dynamic channel allocation which switches frequencies when noise(static) is encountered. Eventually your conversations take a wire route down the road. You are getting some "cross talk", an actual scientific term used to describe signal transmission from one line parallel to another by magnetic eddy currents. I would call the phone company and have them trace the problem.