Question about Panasonic KX-T7630 Corded Phone

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Main line not recieving calls

Our main phone line has been crackling for the past week or so. Then yesterday we stopped recieving calls from the main line. There is a dial tone from line one and I can call out but when someone calls in it rings out on there end but we recieve nothing. I spoke to telstra and they have tested the line and explained there is nothing wrong with the line but something wrong with the phone internally. Can you please explain what I can do.

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I don't know what a telstra is, but I'd be looking at the demarc to see if I could swap the lines 1 & 2. "There is nothing wrong with the line" is a stock answer from the telco. The fact that you can call out and not receive calls tends to make me think they're lying.

Carl

Posted on Aug 24, 2008

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if only happens on certain calls it could either be the handset itself, a week point on all corded phones is the cable between the handset and the body of the phone. whilst talking to someone on a call wiggle the cord where it enters the handset, does it crackle if not do the same where the cord enters the phone body, if no crackle likely not phone.

next select a line if you have more than 1 line note which 1 and dial 17070. this will BT autotest the line. if more than 1 line on system do same for all lines. check with your system admin if there are quick codes to select individual lines, eg dial 9 for any line or 81 for line 1 82 for line 2 etc .

if you get crackle still on 1 of the lines get your maintainer to check the lione at the cable head where lines enter building

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