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27 day old unit - turn table will not turn. - Whirlpool Microwave Ovens

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  • 9,042 Answers

Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free. Whirlpool customer service is here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

For owners whose oven is out of warranty, read on:

The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel (and your model does not have this feature) but it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 18, 2008

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Since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free. Whirlpool customer service is here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

For owners whose oven is out of warranty, read on:

The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel (and your model does not have this feature) but it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You can usually find helpful exploded view diagrams and order parts by entering your full model number here.

There should also be a "mini-manual" hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting & testing.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

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