Question about Hitachi 50V500 50 in. HD-Ready LCD Television

1 Answer

Hitachi 50V500 Red Spot

Bill,

Thanks again, but I was dealing with a local Authorized Hitachi Service Center they actually gave me the co. name and number. I called Hitachi again today regarding the problem and they still denied me. Told me my tv was too old and they are no longer replacing these at n/c. There is a guy online who has contacted a law firm in Texas who is handling a class action lawsuit against Hitachi regarding this issue. He gave the firm number so I called it today after being denied for a 4th time and they took my documentation along with other upset Hitachi tv owners who have also been denied. Not sure what else to do. I wouldn't even pursue it if I didn't think I am being treated unfairly along with several other Hitachi TV owners. I know what you say is true that they are still sending these out @ n/c to some Hitachi TV owners because a guy called me just last Thursday night giving me his info. because they agreed to send his service tech one @ n/c. Again, thanks for everything. If you have any more info. that you think would be helpful that would be appreciated. But honestly, Hitachi has my name, number, complaint(s) etc... and they continually deny me! They always say "your tv is too old" and/or "because I have no prior service on the tv they can't help me". Pretty lame excuses since they are still helping other people out. I mean come on all these tv's are approx. 4 years old they were mfg. in 2003/2004 of course they are 4 years old.

Deb

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  • bjinmn Dec 30, 2008

    I also had 'the red spot problem' on my Hitachi 50V500. After digging around online, and getting some advice, I found a local 'authorized service center' for Hitachi and explained my problem. They took my info, including the serial number of my set and advised I call Hitachi at 800-654-7013.



    The customer service person asked, "why did they have you call us". I explained the set problem, and said the TV repair company said that (and here is the key) "the set needed a new light engine, and sometimes Hitachi will send out a free replacement light engine to the TV repair company for these sets, and I wondered if that was possible in my case". Hitachi stressed that, indeed, these instances were reviewed on a case by case basis, and said "as a good will gesture" they would do that in this case.



    I don't know what criteria Hitachi uses to determine if you are eligible, but I just piled on the humble charm, and it worked for me. Good luck to everyone else.



    1) Call an authorized Hitachi TV Repair service company first. (You can probably find a TV Repair company that understands the problem immediately and won't need to come out for diagnosis)

    2) Give the TV repair company the model & serial number of your set

    3) Call Hitachi as described above

    4) Be very very polite & grateful for all they can do to help you.

    5) Cross your fingers.

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I had similar problem with my t.v. got no where etc..etc..until I read a posted letter giving out the nuumber 1 800 654 7013. got no where with person answering the telephone....asked for supervisor.....he was busy....i thought sure....he'll get back to me....sure.....to my surprise..Ron Johnson....got back to me in five minutes....and it was all uphill from there...i had done my home work and read all the letters and complaints..same as mine...so i knew this was an on going problem...Mr.Johnson was the BEST supervisor I had ever spoken to .....he listened to me and at no time did he put me down. Followed what he said to no and I know have a new light engine free from Hitache and just paid for the service man. ...by the way my tv. was also 4 yrs. old

Posted on Aug 25, 2008

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SOURCE: Hitachi Class Action Lawsuit

Look you $2,000.00 somthing you what to get your money out of it.
I know and there are alot of other people out there who pay good money
can't go out and the next new model ever year.
Yes I what my TV fix and fix right and not pay for bad parts.
So Dum *** unless you work for Hitachi ******* or fix the TV RIGHT.

Posted on Sep 20, 2008

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I have red burn/sun spot growing larger on my hitachi 50v500 what is the problem


I have the same problem and just got off the phone with Hitachi. explained my problem and that I had read similar posts for this web site. Hitachi rep was very courteous and said that after I had set evaluated by any authorized repair shop, they will ship part needed for repair. He even gave me the name of an authorized shop in my area which I call to set up an appointment($40 charge). Called and made service appointment and person I spoke to said based on my explanation problem is probably light engine and if so labor cost to replace would be around $300 but he added part was very expensive so I guess I can't complain since set is out of warranty. Hitachi # is 800-654-7013. Suggest you have model and serial # handy when you call. Recent lawsuit filed against them may be the reason I encountered no resistance by Hitachi. Thanks to all who posted suggesting this tactic.

Nov 09, 2008 | Hitachi 60V500 60" Rear Projection...

1 Answer

Blue screen w/ lines - called for repair


Good Day, cyndycallie;;
I'm glad you asked here. but if you have a blue pix with lines in it, then it could be that device. It also could be something else. Why not have the previous Company install the part? (PAUSE) If you don't trust this Co. ,have another come out and confirm the problem. Plus, if they are wrong it will cost them NOT you. Please call a Factory Authorized Service Center. Good Luck, big IRISH. PS come back if you need more help. I will even talk to the service Co.

Aug 28, 2008 | Hitachi 43UWX10B 43" Rear Projection...

1 Answer

Red Spot 50V500


I would strongly suggest that you see what kind of a tech you have asking for the replacement... My industry is flooded with too many have-solder-gun will travel wany-to-be techs. And Hitachi is VERY particular who they do business with... If they even suspect that the tech who asked about the part is not capable of installing it properly that may be the problem....
I do know that that program is still ongoing. We did one as recently 7/20 and had no problems getting the part...
Don't really think Hitachi is trying to single you out - - so you might check that out..
Bill

Aug 13, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Hitachi 50V500 Red Spot


Deb,
Unfortunately if you're not a technician Hitachi won't even consider sending you a LE for install... They will confirm your status and have you fill-out several documents.
As to the other part of the question, the service manual won't help - there is a procedure for memory re-initializing and after performing that you still have the spot then LE is called for.. But again, unless you're a tech with those letters behind your name Hitachi won't accept the results.
That said, we have done several of these and Hitachi has been exceptional to deal with pre and post install.
Hope this helps!
Bill

William Rayburn, CET
Premium Technologies
PO Box 442
Long Beach, WA. 98631
360-642-4993

Aug 13, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Bowed pink and green lines


Good Day,

Sounds like the TV's convergence circuit has failed:
*Call an Authorized Service Center and them give you an estimate cost of the repair, or
*Repair it your self; get KIT 10 locally or B&D Enterprises
1-800-458-6053; www.bdent.com.
Good luck, big IRISH.

Aug 12, 2008 | Hitachi 43UWX10B 43" Rear Projection...

1 Answer

LIGHT ENGINE FOR THE HITACHI 60V500


Good Day,
One the best ways to contact HIT is via the internet; hitachi corp. The light engine is very common problem for this product. Don't ask them to send part to you, work through a local Authorized Service Dealer. Ask them for a concession on the part. They only give concessions 50% of the time. My customers get the part about 98% of the time.(tech at house with estimate).
Good Luck, big IRISH.

Jul 10, 2008 | Hitachi 60V500 60" Rear Projection...

2 Answers

Blue spot


If you've done an I2c reset then your problem is most likely the light engine. Actually the lcd panel inside the engine but the procedure is still the same - replacement of the LE..
Bill

Mar 30, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Center of screen turning blue


You have a defective light engine and here's what you need to do...we just went through this. You need to call Hitachi's customer relations department at 800-654-7013. DO NOT call regular customer service. When you first call them, tell them what your set is doing and that you have a bad light engine. They will initially act like they have no idea what you're talking about but they will give you some names and numbers to some local Hitachi dealers. Call one of the dealers to come out and once the problem has been confirmed, call Hitachis customer relations department back. All of a sudden they will have heard of the problem and they will call the dealer to confirm it.

Once they confirm it with the dealer, they will send the part directly to the dealer and the dealer will call you to set up a date/time to come out and install it. Hitachi got our new light engine to the dealer in 2 days.

Now, Hitachi will cover the cost of the light engine (around $1500) regardless if you're still under warranty or not. You will have to pay for the install. Our install was $400. DO NOT let any dealer tell you that you have to pay for the part once they get it from Hitachi...most reputable dealers will not try to do that. Hitachi will cover the cost of the part, all you pay is for the install.

Please deal only with Hitachi customer relations. Their regular customer service department will have you chasing your tail. Once our light engine was replaced, the TV is like brand new. Good Luck!

Dec 12, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Tv picture quality


You have a defective light engine. We just went through this and we have the same TV that you have. Hitachi knows about the problem but will play dumb when you first call. If you deal directly with their Customer Relations Department 800-654-7013, it will make a lot of difference than regular customer service.

Here's how they handled our situation. We called Hitachi after lots of research online and they gave us the names of some certified dealers in our area. The tech came out and in less than 1 minute said the TV had a defective light engine. We called Hitachi back and low and behold, they are aware of the problem...imagine that. Hitachi called the dealer directly and once the dealer confirmed the problem, they agreed to send a brand new light engine out to the dealer and the tech came out and replaced it. Here's the kicker...Hitachi will pay the for the part ($1500) but they ask you to pay for the install. Our install was $400. This was worth it to us being that we spent $3600 on this set 3 years ago. Once the light engine was replaced, the TV looked BRAND NEW! Please deal with their customer relations department at the number I lised above. If you deal with customer service, they will have you chasing your tail...so to speak! Good Luck! If you're willing to cover the install, the rest should go pretty smoothly..at least it did for us:)

Nov 19, 2007 | Hitachi 60V500 60" Rear Projection...

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