Question about Arris SURFboard SB4100 Modem

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Losing connection hello there i hace the motorola surfboard sb4100 linked via ethenet to my belkin wireless router, i keep losing my internet connection about every hour, if i power off the sb4100 and then power back up i get my connection back but i always loose connection and its really annoying. at no point do i loose my lan connection i am still on the network at all times, just the internet connection seems to fail and a reset sorts it everytime please help thanks

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  • Anonymous Jan 10, 2009

    I have the same problem with my connection using the same divices.(modem:SB4100, and belkin wireless router). I think it's a problem between the modem and the wireless router, for the computers connected via the ethernet port in the router still work very well

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  • 359 Answers

I assume this is a cable modem? You need to call your cable company and have a trouble ticket created. I worked for the cable company installing cable for quite a while and I bet my paycheck the signal getting to the modem are below specs and that's why the modem gets dropping the internet connection.

Hope this helps.

Posted on Aug 13, 2008

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