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your toner has nothing to do with sending/receiving faxes. If you can print to the xerox...something is wrong with the software.. delete and re-install software..Xerox website is useless check the black sensor that dangles into the paper tray. wiggle it up and down, ahten resintalled the tray
if you print from a printer do you get the blank like?
if Yes, then you may have some dead LED's on the scanner (this will need replacement)
if No, then look at your scanner (small thin glass strip that reads the paper when being copied) and clean it. 9 times out of 10 there is some white-out or toner stuck to it, clean it and that should fix that.