Question about Ricoh Aficio 2022 All-In-One Laser Printer

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Document Server issues

Our Ricoh 2022 seems to have issues saving documents on the document server. I will load two documents and within 5-7 days, it just erases. The odd thing is that after this time period, when I hit the Document Server button, I see the documents there for a brief moment before they disappear before my eyes. It must save them somewhere because everytime I re-scan and load the documents, it shows that there are previous copies (I'm up to 40 now). It's getting rather annoying having to constantly reload these.

Any ideas as to what's wrong?

Posted by on

  • dmarie1184 Aug 13, 2008

    Ok, thanks. I suppose I thought it was long term use because another office had this same printer and stored these two documents on there for long periods of time (they were the only two documents). We have an FTP server but it gets used a great deal and I'm afraid these docs will get lost. They are printed often and I thought it would save me time to put them on the server rather than print 10 copies of 40 page documents. Many of the associates are not the most computer literate and would probably not be able to find them on the server.



    Thanks again--I was beginning to wonder if I should call the company who sold it to us to ask for help and I really didn't want to have to do that. :)

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The 2022 has a very limited area for storing document in the copier. It has several bugs in it as well if you put them into PDF multi page mode. The best way to store them is to use an ftp server or scan to email. SMP server will work as well.

That way the Documents can be kept off the copier and stored into an area that is easier to organize the data with.

Document server wasn't designed to be a document server for long storage use.


Posted on Aug 13, 2008

  • Tim Babcock
    Tim Babcock Aug 13, 2008

    I had to call Ricoh myself about it. It's been very misleading as to how it is used. Even in the sales material.



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