Question about Avaya AWH-55 Professional Headset

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AWH 55+ Headset does not beep when away from phone to indicate incoming caller

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There should be a little round piece of plastic on a very thin cable. That goes on to the speaker, and plugs into the headset base/charger.

But, it does depend on which phone it is on. There is a possibility that you need an HL10 lifter.

Posted on Nov 19, 2008

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Bluetube is connected to my cell phone but I can't hear anything


There may be linking issues between the headset and the phone. Page 11 of the user guide offers these suggestions. Also, here is a link for re-pairing your headset to the phone:

Plantronics Explorer 230 Pairing Instructions


Remember that you want to purge any possible bluetooth interference from your phone.

"Callers cannot hear me or I cannot hear caller/dialing tone:
The headset is not turned on or the headset is not connected to mobile phone. Press the call control button for 2 seconds until you hear a beep or see the indicator light glow blue to turn headset on.
Your headset is out of range. Move the headset closer to the phone or Bluetooth device.
Your headset battery is drained. Charge your battery using the AC power adapter supplied.
The listening volume is too low. Press the volume key up (toward the earloop) to increase the sound heard in the headset."

Good luck from Headsets Direct!

Jan 10, 2012 | Plantronics Explorer 232 Bluetooth Headset

1 Answer

I have explorer 240. I paired my device to computers bloutooth. everything was ok. But now the other party can't hear me. I tryed to pair with my cellphone, and there was the same problem... Is there...


It could be that your unit is defective and may need to be replaced but here is some information for you to check out from the user guide:

1) Callers cannot hear me, or I cannot hear caller/dialing tone.
The headset is not turned on or the headset is not connected to mobile phone. Press the call control button for 2 seconds until you hear a beep or see the indicator light glow blue to turn headset on.
Your headset is out of range. Move the headset closer to the phone or Bluetooth device.
Your headset battery is drained. Charge your battery using the AC power adapter supplied.
The listening volume is too low. Press the volume key up (toward the earloop) to increase the sound heard in the headset.

Good luck from Headsets Direct!

Jul 20, 2011 | Plantronics Explorer 240 Bluetooth Headset

1 Answer

Hi, I have an issue with my Avaya headset...it has a lot of static. When I put it on mute, I can hear clearly but of course the reps can't hear me. And when I unmute it, there is a bunch of static. The...


Try on another phone. I the headset then works fine the headset port on your phone is bad.

If there is still static on the new phone, the headset is bad....

Dec 29, 2010 | Avaya AWH-55 Professional Headset

1 Answer

Cannot hear phone ringing in headset, only on handset.


The HL10 handset lifer is what notifies your headset that you have an incoming call. If you are using the handset lifter and are not receiving the 3 short beeps in your ear piece there are a couple different things that could be going on.
1. The internal microphone could have gone out on the lifter. This microphone is what sends the signal to your headset that you have an incoming call. If the microphone is working you will hear 3 short beeps in your headset.
2. If the volume is too low on your telephone, the handset lifter will not notify the headset of an incoming call, so try turning the volume up on your phone and see if that takes care of the problem.
3. The HL10 handset lifter ships with a ring detector that has a 2.5mm jack on one end and a small round microphone on the other end. This ring detector is intended for phones that do not have the speaker located under the handset. You could try plugging this into the back of the lifter and setting the microphone next to where the lifter is mounted on your phone. This might help pick up the sound of the phones ring tone.

If you are manually lifting your handset out of the cradle and sitting it to the side instead of using a lifter, then you will not receive the 3 short beeps in your earpiece to notify you of an incoming call.

Good luck from Headsets Direct!

Nov 03, 2010 | Plantronics Voyager 500A Deskphone Adapter...

1 Answer

Headset no longer beeps ''indicates'' when a call is coming through


This is very poor service, I asked a question expecting to receive assistance as indicated by your ad, and now you ask me to pay for an answer?????.........

Mar 30, 2009 | Plantronics Wireless Office Headset System...

1 Answer

Static noise problem


check cabling sounds like the receiver is loose

Mar 27, 2009 | Avaya AWH-55 Professional Headset

1 Answer

Uniden Cordless Telephone with Dual Handsets and Caller ID DXI-55


check if you have a manual. from there search up in the manual caller id settings. you have turned off the caller id option.

Nov 15, 2008 | Uniden Cordless Phone

1 Answer

CS70N Wireless headset


The earpiece will make 3 short beeps when a call is incoming. Also the phone will still ring if you are within distince to hear the ringer. Hope this helps! SM

Sep 10, 2008 | Plantronics CS70 Wireless Headset

1 Answer

Caller id


see if this corrects the problem. . .press and hold menu/voice mail button to enter the menu. . .press the zero/oper button to go to the message waiting programming option. . then press the edit/flash button to reset tne Message Waiting Indicator. . "DEL" will begin flashing..press the redial/save/ pause button to delete this indicator.. . a long beep will sound to confirm a reset/removal of notification..press menu button to exit. Theo

May 31, 2007 | Xact Communication XG2206 Cordless Phone

1 Answer

Caller ID indicator


Caller ID indicator is probably a new call notification. You should be able to review the incoming calls list even if you do not have caller ID to stop the light from flashing.

Nov 24, 2005 | Panasonic KX TC1881B Cordless Phone...

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