Question about HP Photosmart 3310 Printer

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Scanner I'm trying to scan...but it says no scan options: refer to device documentation to troubleshoot. I found a fix on online on under help to go to HP Solution Center to go to Settings, Scan Settings and Preferences, Scan to Setup but when I click on Scan to...Setup an error message appears that says "An unexpected internal error has occurred" with Options: Restart the program which doesn't work, Restart the PC which doesn't work and finally to Reinstall the software and that doesn't work. All I want to do is have a working scanner from the product I bought and so far I'm not getting that. Any help you can provide will be much appreciated. Thanks.

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Is your scanner, by chance plugged into a power strip?


Posted on Aug 19, 2008

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Can't scan- Refer to device documentation to


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Hope this helps. Please rate my response.
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