Question about Vtech V.Smile TV Learning System

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Vsmile home unit and 2 Vsmile pockets no longer work! GR!!!

I have 3 vsmile units (2 hand held pocket units and one home unit) and all have stopped working. I have purchased new cords, batteries, adapters...to no avail! Please help as my 3 sons are driving me crazy without this product!

Thanks, Kara Schmidt

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  • atonab Nov 14, 2008

    I have the same problem. Even when my friend brought over a different unit that was working as soon as we took out her game and put in one of ours it stopped working even with her game reinserted! Could it be our games that are causing the problem?

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Remember the old tv's that used to have black horizontal lines run down them ? Well...... That is what is happenning when I plug in the Vtech smile system. Can someone please help me with this issue
Thank You very much
Single Mom

Posted on Nov 16, 2008

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You should definately call customer service! I had to do this with our vsmile and they were very helpful with tech issues immediately. You can call them at 1.800.521.2010. One thing to try, they had me do this on the home unit. Unplug everything, then hold down both buttons on the front for one full timed minute. This resets the unit. See if this works for you. They will ask you to do it on the phone first anyway. If not, I hope they are able to suggest other helpful solutions for you! If not, you can find a good deal on a new one on ebay. Good luck! I know how much the kids enjoy this unit!! :)

Posted on Sep 03, 2008

  • flormorenadm Nov 14, 2011

    Amazing, I was ready to throw 2 vsmiles away and now they work. I tried just holding the on button with one and both buttons with the other and noe both work. Thank you so much for your help.

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1 Answer

My Vtech vsmile didn't work a the time I push the power button never happend my batterie are test and are brand new an i try to connect direct with a power supply never work again


There are problems with the power adaptors. Did you use a VSmile power adaptor, or something that just seemed to fit the unit? Using the wrong power adaptor (like unknowingly plugging a Leapfrog power adaptor) into the unit can cause damage to the Vsmile Board.
Push and hold the power (smile) button for one minute, then install fresh batteries. if it powers back up, then try:

Dirty Smartridges (the game cartridges) are to blame for about 90% of VTech Vsmile products not powering up.
In some instances, the cartridge slot on the unit itself can become damaged and will cause no power up.
Kids (of all ages) can dirty a smartridge in less than a second, and render the whole system dead.

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Do you still have your receipt? You could try to echange it at the store. Vsmile is coming out with a newer slightly different handheld model you could try. Though, we have a vsmile for the home and a leapster as a handheld game. Which both of my children have loved. Have you tried calling Vtech about the problem? I've had to call before about the home unit and they were very helpful. (Incedently, I have had problems with that, so if you ever do here's a helpful tip: Reset the machine by unplugging EVERY cord and pressing the two front buttons together for one full timed minute! We were having problems with a power issue and this solved it) They may be just as helpful as Leapster's Leap Frog company and send you a replacement! Once on a long car trip my daughter got sick in the car, while playing, so needless to say the game system got it too. And when I called Vtech about what to do, they sent a replacement! Try calling Vtech and see. You never know! Good luck!! :)

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Maybe you have to buy a new rechargable battery pack. I have had one before and for some reason it no longer charged well. It too would hold a charge for only a small period of time, definately not long enough to appease my daughter! :) Try giving vtech a call and see what they say. At the very least they can help you get a new pack. Here's the number! 1.800.521.2010 :)

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