Question about HP PSC 1610 All-In-One InkJet Printer

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Scanner problems When scanning it only produces a black image. Cleaned glass, reinstall software, but not useful. Tried to disassembly the scanner cover, but did not find instructions to to it. Thanks for any help.

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  • shummel Aug 14, 2008

    I can print fine. But I can't scan or copy from the flatbed. It's nothing but one giant black image. Bulb comes on, and scanner bar moves across fine.

  • Linda24k Oct 07, 2008

    I have the same problem recently. I've reinstalled the software and nothing changed.

  • Anonymous Oct 10, 2008

    when scanning or copying on my HP 1610 i get a solid black piece of paper ... no image at all

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Thanks tripwire45 for the research in trying to help all of us solve this problem. I followed your suggestions and am pretty convinced now that the scanner is broken, even though the light does go from top to bottom on preview. I appreciate all your efforts to help.

Posted on Oct 14, 2008

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This is most likely a hardware problem. I did a search of HP.com but came up with nada. A search of the web came up with almost nothing, but I did find out a few things. One common cause is that the cable connecting the computer and the printer isn't completely or properly inserted. I know this seems like a strange cause if you can print correctly, but all it takes is one pin not making secure contact to result in a problem as you describe. Make sure both ends of the cable are securely pressed into the printer and computer.

Another thing to try is to open the scanner and do a preview. Does the light go from top to bottom? If yes and the preview is black, then the scanner is most likely broken and requires professional service.

Also, make sure you have the latest drivers for your printer/scanner. You can check to see what drivers are available for your computer's operating system at the following web page:

Software and Drivers

Once on that page, click the name of your computer's operating system and see what software and drivers are available. Like I said before, this is most likely a hardware related problem, but at least some of the people who have made comments in this thread may have a driver related issue.

Good luck and post back your results.

Posted on Oct 14, 2008

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