Question about HP PSC 1610 All-In-One InkJet Printer
Thanks tripwire45 for the research in trying to help all of us solve this problem. I followed your suggestions and am pretty convinced now that the scanner is broken, even though the light does go from top to bottom on preview. I appreciate all your efforts to help.
Posted on Oct 14, 2008
This is most likely a hardware problem. I did a search of HP.com but came up with nada. A search of the web came up with almost nothing, but I did find out a few things. One common cause is that the cable connecting the computer and the printer isn't completely or properly inserted. I know this seems like a strange cause if you can print correctly, but all it takes is one pin not making secure contact to result in a problem as you describe. Make sure both ends of the cable are securely pressed into the printer and computer.
Another thing to try is to open the scanner and do a preview. Does the light go from top to bottom? If yes and the preview is black, then the scanner is most likely broken and requires professional service.
Also, make sure you have the latest drivers for your printer/scanner. You can check to see what drivers are available for your computer's operating system at the following web page:
Software and Drivers
Once on that page, click the name of your computer's operating system and see what software and drivers are available. Like I said before, this is most likely a hardware related problem, but at least some of the people who have made comments in this thread may have a driver related issue.
Good luck and post back your results.
Posted on Oct 14, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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