Question about Copystar Ri-2530 Printer

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Jam & Customer Service

On our company's copystar ri-2530 there were two paper jams on the side. I was able to fix those just fine, but now suddenly the screen has flashed up saying to call customer service. I tried to turn it off of course and turn it back on to see if it would go away but it is still there. Do I really have to call customer service, because there is nothing that seems to be wrong.

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Hi, Actually if the machine still working fine you donot need to call for service, all wat you want to do is to clear the service from the machine, here wat happen, there was an error in ur machine , the sensor report this to machine memory, but you fix this problem and the sensor didnot regonize this is solved, so you have to reset the service of the machine and you will be fine.
Wat i understand it says just call for service is there is any code with this message?
if not donot worry
hit on the touch screen 1087 twice, this will take you to maintenance mode, scroll on screen to see reset the service, highlight it and hit the reset buttom and u will be fine.

Let me know wat happen.
Best Regards

Posted on Mar 02, 2009

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Posted on Jan 02, 2017

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