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Lexmark 9500 fax trouble

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Hi,

Pls try:

  • un-install the 9500;
  • reboot your PC with the Lexmark's USB connection;
  • preferably clean your registry;
  • reboot again;
  • temporarily disable your antivirus and firewall;
  • use the CD installer that came with the Lexmark 9500 and do a clean fresh install. Do not plug in the printer/fax until instructed to do so. Pls follow on screen instructions.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Aug 14, 2008

  • Louie  Role
    Louie Role Aug 14, 2008

    The message that says "the fax driver is missing. you must
    un-install and re-install the software
    " simply means that even if you popped in CD and went through the installation procedures, the software did not really install. Most likely it was prevented from installing and chances are, it is your antivirus and/or firewall.


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