Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Error message 421*

I can not fax, I am recieving error message 421*. The paper goes thru but it isn't being faxed. How do I fix this?
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Error 421:

A handshaking error has occurred at some point in the process from the fax that originated the fax.

* Try the fax at a different time when telephone line conditions have improved.

In some cases this error can occur if the other fax machine is using a fax format incompatible with the HP fax.

- you can try to set the FAX SPEED to SLOW
- ERROR CORRECTION MODE to OFF
you can locate this on ADVANCE FAX SET-UP...

Posted on Aug 31, 2008

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Hi,

I have mentioned the Description for the error codes.388 and 421 error codes means the same and suggestion to resolve the problem.

282 - Retry the transmission.

388 - Reattempt the fax reception at a different time when telephone line conditions have improved.

421 - Reattempt the fax reception at a different time when telephone line conditions have improved.

233 - A communication failure has occurred between the two machines (OR) The user at the remote machine might have pressed the Stop button. (OR) Sometime Call waiting service might cause this error code.

  • Turn OFF the Error Correction mode(ECM).Steps to do. Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to Error Correction mode(ECM) and highlight -> press ok/Enter->Select turn OFF-> press ok/Enter.At Last Press Cancel to quit the menu.
  • Decrease the Fax speed.Steps to do.Push the menu/setup button ->Select Advanced fax setup-> press ok/Enter->Scroll Down to" Fax speed"-> press ok/Enter-> Choose "Medium speed or slow speed ->press ok/Enter. At Last Press Cancel to quit the menu.
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