I docked my Zen Touch to upload some music and some files and after a while it started doing some very strange loud sounds and stopped uploading what I wanted. I closed everything, but the screen kept showhing the docked signal, even though nothing was being made and the sounds were still there. I disconnected it from my computer and it has been doing the same sounds and the screen changed after a minute or so from docked to something which I don't understand. What happened?
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I think alot of people are having the same problem I was. We got home, opened the box, plugged it in the computer, and nothing useful happened so then we installed the mini-cd. Well the thing is windows stops looking for a driver once it searches and finds nothing, and unfortunately those of us using XP do not automatically have the drivers. So...
SOLUTION ------------------ -If you have not already installed the mini-cd, do so, or download from Creative's site in the support section(if you do you might want to grab the latest firmware update) -Once pack has been installed the drivers have been as well, BUT as I mentioned we now have to tell windows to look for them again. -Reconnect your Mosaic -Right click "My Computer" -Chose "Properties" -Click the "Hardware" tab -Click "Device Manager" -A window will pop up and you will see a long list with (hopefully only) one thing under the "Other Devices" sublist. It should be something along the lines of "Creative Zen Mosaic". Right click it -Chose "Update Drivers" -Follow prompts agreeing to search and auto install -Once install is done, in a moment the screen on your Mosaic will say "Docked" -Congratulations! If you have downloaded the updated firmware this is the time to install: -Ensure your Mosaic is in "Docked" mode -Execute the firmware update -Click "Upgrade" -Wait (it takes a moment or two) -Updater will say it is complete -Mosaic will reboot -Click "Close" -Congratulations!
try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.
By the way, before updating the firmware, let the battery have a full charge, ok?