I contacted the law firm you referenced on this forum, Horp & B @ 877-308-7900 and spoke to a Victor this morning regarding the class action lawsuit against Hitachi. He took down all my info. and said they are currently gathering documentation and claims from Hitachi TV owners regarding the defective optical light engine for review. So if anybody out there want to follow suit and get in on this class action lawsuit call Victor @ the about number and state your case against Hitachi.
I got my light engine replaced last week by Hitachi by calling the number below and talking to a supervisor. The first guy I talked to acted like he didn't know there a problem with light engines on the 50V500.
I have repeated this info on every forum i have found whith the applicable problem, hopefully if enough people join in and spread the word we can do something about this, i for one am sick of getting taken by big companys, keep spreading the word as will i thanks for getting back to me
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Have an extended warranty like me, well even though i did purchase one I still am pissed. I paid $3300 for this set 60v500a and like I suspect many the red cloud just crept up on them until it became a real nusiance. I called Hitachi first but they were unwilling to help at all and tried to tell me it was the bulb, thank god for the internet or I might of believed them (-$400 out of pocket because warranty doesn't cover bulbs). Went to the lawfirms website and sent an email to add me to the many names in the lawsuit hopefully will hear back from them. Was pissed to find out that the repair shop is going to replace the light engine with a refurbished part. Didn't buy a refurbished TV but get a refurbished part well will be keeping a close eye on any red clouds in the future considering I still have a year and a half left on the warranty and will be complaining of any problems. For all others I will be asking the repair man if this is a common problem to share with others. I hope the lawyers hold Hitachi responsible for this, got a lotta nerve selling defective junk to consumers but corporate greed knows no bounds i guess.
I have a Hitachi 50V710 with a yellow-greenish spot in the center of the screen. It appeared there about a year ago. I have been putting off getting it repaired because money has been pretty tight. And they told me that my warranty has expired. They also said that it would cost over a thousand dollars to fix the problem. I purchased the 50" TV 09/09/04 for a total of $3336.88 what a rip-off. Now the whole screen has a green tint and the yellow-greenish circle in the center looks brighter. I wonder if it is even worth getting it fixed? What will go wrong with it next? Its a Lemon.
I really regret not buying the 52" sharp that was setting next the piece of **** that got suckered into buying. I know I learned one thing out of this,
" I WILL NEVER BUY HITACHI BRAND PRODUCTS AGAIN! "
i talked to them today, apparantly they are only takeing cases with problems in the first year of ownership, but being a ligitiamate suit, it might help push hitachi to help us out, i am going to try to call back and use this info as leverage to get a new light engine. if i have any success ill let you know
More than likely, you need a new light engine. It's not the same as the lamp. It's a $1500 part that until recently, Hitachi was covering for free regardless if you were still under warranty or not. They've stopped taking care of their customers due to the number of us that have had this same problem.
You can give it a shot and call their customer relations department at 800-654-7013 and see what they tell you. They replaced our light engine back in November and if you reference Hitachi 50v500 on this website, you will see all of the upset folks that are now being told "too bad".
Wish I had better news. The only way to know for sure that the problem is the light engine is to call a certified Hitachi dealer in your area or the store you bought the set from and have them come out. Wish I had better news!
I recently had the same problem. You need to contact Hitachi (1-800-448-2244) and advise them of the issue. Hitachi will give you a local service contact who will look at your TV and advise you that the light engine needs replacement. Afterwards, you need to call Hitachi back and speak with a customer service Rep. They replaced the part (I was quoted $530) but I had to pay labor and service (($370). If your TV is 12-18 months you should be able to get them to cover both. Based on the service rep that fixed mine, he indicated he has replaced about 40 of these since late 2007. Mine was replaced last week and now I have a different issue, a bright blue pixel light. Now it's round 2 with the service department. I have not been impressed with Hitachi's customer service considering I spent $3200 on this TV 3 years ago. Hope this helps. Good Luck!
This is usually not a repair a layman is able to do
as the ammount of plugs and wiring that go with it.
also the tubes have to be set up after installation .
The actual problem may be the red driver transistor or a cold solder joint.
I recommend a tec. to repair it.
Go to zenith.com, look under the service icon at the top and then you should see a listing for "Class Action Lawsuit/Settlement". If you follow that link, they'll have specifics listed for this suit that was brought against them (including tv model #s included in the suit). There was an agreement reached to fix/replace affected t.v.s, court date was in Feb. I believe, and just waiting now until they post information on how to proceed.