Question about HP Photosmart 3310 Printer
Getting a error 0xc18a101
Printer is hp ps 3310
step 1 is OK
step 2 can't find “System Configuration Menu” I find "infomation menu" not same as you say
Posted on Sep 01, 2008
Step1: Get into support menu by following the steps:
Press & hold the * Key then press # key.
Display says “enter special key combo”, Press OK on it.
Press & release 1, 2 & 3 keys in sequence.
Display says “Support” & FW rev. then go to Step 2
a. Press and release the right arrow button twice.
b. Display should say “System Configuration Menu”. Press and release the “OK” button.
c. Display should say “Hardware failure status”. If not there already, press the right Arrow Key over to “Hardware failure status”,
d. Press and release the “OK” button.
e. Display should say “Hardware failure status: Clear. Press OK to clear”. Press and release the “OK” Button.
f. Display should say “Hardware failure status Cleared. Press Cancel to continue”.
g. Press and release the “CANCEL” button as many times until the “Welcome to Photosmart Express” window appears.
h. Turn the unit off and then on by using the power button on the control panel, continue with the installation/setup of the unit.
1. If the error is still there, then perform the power cycle.
If it works it is good, if not if your printer is in warranty you will get the unit replaced for free from HP.
If not call HP and get a Out Of Warrnty Upgrade option where you will get a good discount,
Call 1800 474 6836
Posted on Aug 29, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 12, 2015 | HP Officejet 4630 Inkjet Multifunction...
on Apr 28, 2010 | Office Equipment & Supplies
Mar 03, 2010 | HP Photosmart C8180 InkJet Printer
Dec 08, 2009 | HP Office Equipment & Supplies
Dec 20, 2008 | HP Photosmart C5180 All-In-One InkJet...
Dec 14, 2008 | HP Photosmart C7180 All-In-One InkJet...
Sep 06, 2008 | HP Photosmart C7180 All-In-One InkJet...
Aug 24, 2008 | HP Photosmart D7160 InkJet Printer
Nov 16, 2007 | HP Photosmart 3310 Printer
599 people viewed this question
Usually answered in minutes!