Question about HP Photosmart 3310 Printer
Getting a error 0xc18a101
Printer is hp ps 3310
step 1 is OK
step 2 can't find “System Configuration Menu” I find "infomation menu" not same as you say
Posted on Sep 01, 2008
Step1: Get into support menu by following the steps:
Press & hold the * Key then press # key.
Display says “enter special key combo”, Press OK on it.
Press & release 1, 2 & 3 keys in sequence.
Display says “Support” & FW rev. then go to Step 2
a. Press and release the right arrow button twice.
b. Display should say “System Configuration Menu”. Press and release the “OK” button.
c. Display should say “Hardware failure status”. If not there already, press the right Arrow Key over to “Hardware failure status”,
d. Press and release the “OK” button.
e. Display should say “Hardware failure status: Clear. Press OK to clear”. Press and release the “OK” Button.
f. Display should say “Hardware failure status Cleared. Press Cancel to continue”.
g. Press and release the “CANCEL” button as many times until the “Welcome to Photosmart Express” window appears.
h. Turn the unit off and then on by using the power button on the control panel, continue with the installation/setup of the unit.
1. If the error is still there, then perform the power cycle.
If it works it is good, if not if your printer is in warranty you will get the unit replaced for free from HP.
If not call HP and get a Out Of Warrnty Upgrade option where you will get a good discount,
Call 1800 474 6836
Posted on Aug 29, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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