Question about NorStar M7310 Corded Phone

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Set not ringing

In our office some phones/sets need to ring when a call comes in. I cannot get my phone to ring on incoming calls. Internal calls ring fine.
Thanks

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  • deborah158 Aug 13, 2008

    Sorry... I didn't even say what model phone. It is the M7310. It rings at switchboard and should ring at my line, but doesn't. I am the person responsible for doing the programming.

    Thanks

  • deborah158 Aug 14, 2008

    Hi Jason1222,

    All I do are the physical phones e.g. names,date,time etc.



    I am not sure what you mean by the PBX



    My extension used to ring but I changed my office and since then it no longer rings. It just flashes.



    In the manual, it says to press SHOW the ADD and enter the extension I want to ring but I cannot find an "add" button.



    Thanks for your help.

  • mss kat Aug 20, 2008

    we are having the same problem. all but two phones (out of 7) used to ring as the 5 ringing phones were for admin assistants. now only 2 phones are ringing and go figure they are the phones in the conference rooms and not at the desks of the admin assistants.

    we are still able to see the flashing arrows for each line and pickup the calls, we are just unable to hear the ring from our personal phone and have to listen for the rings from the 2 other phones located in the office.


  • Michael Bowen May 11, 2010

    Hi Deborah15,

    It's mitelmike again, I have been out of town and did not have internet access as I was installing the wiring in a motel in a remote area and services have not been installed. Where do we stand with your request? Was Jason122 able to resolve your problem? If not can you please give me your old extension number, your new extension number and we will copy the programming from your old to your new extension and that should solve your ringing problems. Let me know ....Mike

  • Michael Bowen May 11, 2010

    Do you have anyone that can program the phone system as changing the ringing appearances is quite involved ? ....Mike

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When you say you are the one responsible for the programming, are you referring to programming the "physical phone" or the PBX and line cards and system functionality?

You should have an extension on your phone. Has that extension for example 222 been translated at the PBX to ring on a direct number -> (xxx) 555-1222

Or by what you are describing, you are more looking at having "shared lines" that ring in multiple locations simultaneously, and once picked up somewhere a "line lock" should be in place?

Posted on Aug 13, 2008

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