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Uts um150 aircard computer not responding

I have spent hours on the phone with "verizonwireless" technical support trying to troubleshoot a problem where my aircard does not work with my computer to gain internet access. At first I was getting a username and password invalid error message they reset "dmu" keys and that was resolved. Now I am getting a the remote computer did not respond error message we even setup a manual connection using #777 and verified there are no driver conflicts in device manager and that drivers are functioning properly. Does anyone know what the possible cause for an error message 720 the remote computer is not responding is?

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  • hankshouse Aug 13, 2008

    I am not sure what you mean by connecting to a different computer by entering a different phone number but I have not tried that. Where would one go on the computer to do that or check to see if that has been tried, also a phone tech suggested I disable my wirless data fax modem in control panel, I suspect this could be part of the problem, am I correct?

  • hankshouse Aug 13, 2008

    with verizon wireless network being a wireless network I have a dedicated area code and number for my aircard service that I pay monthly dues for and it is included in my username the #777 I have found out is the one and only nationwide dial up number for all verizon wireless customers to reach their network server for authentication and the data fax modem has been disabled still getting an remote computer did not respond error message and there are no driver conflicts. P.S; at one point I got a pop up box that asked me to enter my area code and country, I chose to ignore that pop up box, should I have entered my area code and country?

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Have you tried connecting to a different remote computer by putting a different phone number?

Posted on Aug 13, 2008

  • Benjamin Patri
    Benjamin Patri Aug 13, 2008

    Well when you connect, you are dialing to another computer that gets your username and password which weren't working at first but now are. Your provider should have multiple places to dial to. On their website they should list other numbers that you can dial to, usually one per town and in a bigger city, they will have multiple numbers and you can change the number in the dial-up box. If you are not using a fax machine with this card, then I would disable it. If you need it later down the road, it can be re enabled. So either check for another local number on the Verizon website or give them a call and see where else you can dial to to try with the card. Also disable the fax. Let me know what happens so we can go from there

  • Benjamin Patri
    Benjamin Patri Aug 13, 2008

    With the 777 number did it work?

    Well What I would do, is basically start over, Remove everything and start from scratch. If any settings need to be remembered, then write them down. Whatever it asks for, type in (well except SSN.)

    Let me know how it goes


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