Thanks for the info. I wasn't asking Hitachi to send the part to me I wanted them to send it to the local Hitachi authorized service center and they have denied that too. Said my tv is too old and because of no prior service records on the tv they can't help me. I even have my sales receipt from Sears. It appears Hitachi was getting flooded with calls regarding the defective optical light engine and couldn't keep up with the demand to send these out @ n/c because there got to be too many of them. Even though they know it was a defective part they are denying people now because the word out about it and they can't feasible keep up with the demand. That's my assumption of course. But then again I just got a call from a guy from LA last Thursday who got my phone number off this forum and said Hitachi agreed to send him a new light engine @ n/c and his tv is 4 years old too with no prior service records. So what gives!??? They are not treating people fairly. Supposedly, someone on this forum is persuing a class action lawsuit against Hitachi regarding this issue.
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Re: Red Spot 50V500
I would strongly suggest that you see what kind of a tech you have asking for the replacement... My industry is flooded with too many have-solder-gun will travel wany-to-be techs. And Hitachi is VERY particular who they do business with... If they even suspect that the tech who asked about the part is not capable of installing it properly that may be the problem....
I do know that that program is still ongoing. We did one as recently 7/20 and had no problems getting the part...
Don't really think Hitachi is trying to single you out - - so you might check that out..
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
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i had similar problem with my t.v. got no where etc..etc..until I read a posted letter giving out the nuumber 1 800 654 7013. got no where with person answering the telephone....asked for supervisor.....he was busy....i thought sure....he'll get back to me....sure.....to my surprise..Ron Johnson....got back to me in five minutes....and it was all uphill from there...i had done my home work and read all the letters and complaints..same as mine...so i knew this was an on going problem...Mr.Johnson was the BEST supervisor I had ever spoken to .....he listened to me and at no time did he put me down. Followed what he said to no and I know have a new light engine free from Hitache and just paid for the service man. ...by the way my tv. was also 4 yrs. old
Unfortunately if you're not a technician Hitachi won't even consider sending you a LE for install... They will confirm your status and have you fill-out several documents.
As to the other part of the question, the service manual won't help - there is a procedure for memory re-initializing and after performing that you still have the spot then LE is called for.. But again, unless you're a tech with those letters behind your name Hitachi won't accept the results.
That said, we have done several of these and Hitachi has been exceptional to deal with pre and post install.
Hope this helps!
William Rayburn, CET
PO Box 442
Long Beach, WA. 98631
I called Hitachi and told them I had the red cloud on my tv. I was told to take it to an authorized Hitachi service center where they confirmed it was the light engine. I called Hitachi back with the info. and after confirming it with the service tech. said they would cover the part but not the labor. I was told labor would run about $250. Would cost more for in home service. I called Hitachi's customer relations department at 800-654-7013 and I got right to a real person that seemed very informed about the issue.
You need to go into the I2C menu and reboot... There is a form you'll have to follow and write down some values so you can put them back when you're done... Look at this model under my solutions and there is a detailed list of instructions.
Email me privately and I'll send you the asc data sheet directly from Hitachi... Make sure to give me enough information about this to jog my elderly memory - I get between 3-5 thousand emails a day...
I had the same problem and called Hitachi. They were not very warm about the problem. I called back and got a different person and they put my info in there system and had me call the Hitachi authorized dealer that does the repair. Had the repair person come to my house and they called Hitachi and they are sending a new Light Engine as long as I pay for the Labor $325.00.
Be persistant with them as they now they have a problem but do not want to recall it do to labor cost.
We had the same problem and the infamous "red cloud" is a light engine defect and Hitachi knows about it. After calling Hitachis Customer Relations Department (not customer service) they referred us to a local Hitachi dealer that diagnosed the problem in less than a minute as a "light engine defect". We called Hitachi back and once they confirmed this with the dealer, they shipped the part to the dealer and the tech came out and installed it...looks like brand new TV. Here's the deal though, when you first call Hitachi, they will act like they've never heard of the problem until you have theTV looked at. They will pay for the part...$1500 but they will ask you to pay the install. Our install was $400...worth it to us on a $3600 TV. Be sure and call the Hitachi customer relations department and not regular customer service...you will get no where with them. The Customer Relations Department # is 800-654-7013. Good Luck!