Question about Hitachi 50V500 50 in. HD-Ready LCD Television

1 Answer

Red Spot 50V500

Bill,

Thanks for the info. I wasn't asking Hitachi to send the part to me I wanted them to send it to the local Hitachi authorized service center and they have denied that too. Said my tv is too old and because of no prior service records on the tv they can't help me. I even have my sales receipt from Sears. It appears Hitachi was getting flooded with calls regarding the defective optical light engine and couldn't keep up with the demand to send these out @ n/c because there got to be too many of them. Even though they know it was a defective part they are denying people now because the word out about it and they can't feasible keep up with the demand. That's my assumption of course. But then again I just got a call from a guy from LA last Thursday who got my phone number off this forum and said Hitachi agreed to send him a new light engine @ n/c and his tv is 4 years old too with no prior service records. So what gives!??? They are not treating people fairly. Supposedly, someone on this forum is persuing a class action lawsuit against Hitachi regarding this issue.

Thanks.
Deb

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  • Anonymous Aug 14, 2008

    Same problem here. Went online to order bulb and did search and found all this...



    3rd Hitachi widescreen - was happy, not happy now!

  • Anonymous Aug 14, 2008

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I would strongly suggest that you see what kind of a tech you have asking for the replacement... My industry is flooded with too many have-solder-gun will travel wany-to-be techs. And Hitachi is VERY particular who they do business with... If they even suspect that the tech who asked about the part is not capable of installing it properly that may be the problem....
I do know that that program is still ongoing. We did one as recently 7/20 and had no problems getting the part...
Don't really think Hitachi is trying to single you out - - so you might check that out..
Bill

Posted on Aug 13, 2008

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Deb,
Unfortunately if you're not a technician Hitachi won't even consider sending you a LE for install... They will confirm your status and have you fill-out several documents.
As to the other part of the question, the service manual won't help - there is a procedure for memory re-initializing and after performing that you still have the spot then LE is called for.. But again, unless you're a tech with those letters behind your name Hitachi won't accept the results.
That said, we have done several of these and Hitachi has been exceptional to deal with pre and post install.
Hope this helps!
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William Rayburn, CET
Premium Technologies
PO Box 442
Long Beach, WA. 98631
360-642-4993

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