Question about HP Printers & Copiers

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The printer has stopped printing and won't even switch on. One of the cartridges needed re-filling but after putting both colour and black and white cartridges back in the printer nothing happened.

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  • hollywoodca Aug 13, 2008

    Such a simple solution but it worked! Thanks

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7 Answers

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1>disconnect the printer from the computer
2>turn OFF the printer, make sure that the power outlet is working fine
3>try turning the printer back ON

If there's no change, the printer needs replacement.
Check your warranty status.

Posted on Aug 13, 2008

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You first need to verify that the power cable is supplying power to the printer and that all the switches on the printer are in the on position. You can verify the power cable using a multimeter. If your multimeter probe id too big to fit in the middle of the ac adapter I use a paper clip or needle to get in there. If you are getting power to the cable then the printer's power supply can be faulty. In your case it's almost guaranteed that it would be less expensive to replace the printer altogether then to have it repaired. Unless your printer is under warranty.

Posted on Aug 13, 2008

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Did you try connecting the printer to a different power supply and check if it will even power on? there's a possibility that when you put the new cartridge some of the part os the printer was not back properly so tryu removing the cartridge and check if there's anything on the printer that does not lokk alright then put the cartridge back in...

Hope that helps......

Posted on Aug 13, 2008

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Go to my computer right click properties
>hardware
>device manager
>printer
>action
>scan for hardware changes

Posted on Aug 13, 2008

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Would u please tell me the model no. of printer?

Posted on Aug 13, 2008

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Hi,

if the printer is not switching ON, then the issue couls be with the power section on the printer or issue with the Ac adapter of the Printer.

First try connecting the Ac adapter to different wall point. If still there is no power, then once contact nearest Hp authourized service center adnd check with another AC adapter.

that confirm if the issue is with the Ac adapter or from the Printer power section

Posted on Aug 13, 2008

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Have you tried to unplug the machine to see if it would reset it's self?

Posted on Aug 13, 2008

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2 Answers

Get the esp 2170 to not print light green instead of black ? I keep on replacing cartridge , to no avail !


replacing a cartridge, while the nozzles are blocked won't help.
Realise the printer will mix there colours to get "black" on the paper. So even a full cartridge, can't make the other colours black till the blockage is gone.

Please try this. If you have ink cleaning fluid, (only for printer ink) use that, if you dont have cleaning fluid, use clean water.
Open the printer as if you replace a cartridge. Remove the black one and look tot the bottom of the cartridge holder. There is a little pipe, where the ink should go in. put some drops water or cleaning fluid in there leave it a few minutes. with a tissue dry it and again insert some drops of water or cleaning fluid. Then put in a cartridge and give the printer a black and white print job. Like print a few A4 papers. Let it print till the black comes back. Can take up to 4 pages A4. I hope this will unblock the nozzles.
Please even if you don't need to print, switch the printer on at least once a week. And even better, let it do a bit of printing every week. This will save a lot of frustration.

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1 Answer

The printer's lying to me


The printer requires both cartridges to have ink before the printer will initialize and operational. Even if you are only printing black and white both cartridge have to contain ink or the printer will error out. This is standard on all ink jet printers from every manufacturer. You will have to get ink before you can print.

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I cannot get my printer to print. I have black ink and all other colours except cyan. I want to print in black and white but it won't work, please help


Hi there!
In order for you to print you need to refill your cyan ink cartridge. Even if you just want to print black and white.

May 08, 2011 | Printers & Copiers

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I recently replaced the black ink cartridge and do not wish to use the colour cartridge. However, the printer still keeps flashing the critically low level of my colour cartridge and does not print.How can...


Many printers always use a small amount of each color even if you are only printing black, to prevent the color nozzles from drying out and getting clogged (and, it forces you to buy more ink, which is a profit center for printer manufacturers)

For this reason, some printers will not work if ANY of the cartridges are empty.

It should work again if you replace the color cartridge. Make sure to select "black ink only" or the option to print in black and white or grayscale to minimize color ink usage. It may still use a little, but that's OK.

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No you cannot. Each one of your cartridges is smart chipped. When this cartridge registers as empty it acts as an on/off switch thus turning the printer off.'

You need to replace the empty cartridge in order to print.

Go printer settings and check option to print only black.

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just fill up all the catridge bcoz in colour printer anyone of them is not fill up the printout not coming properly , after filling the catridge just check

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Can't print color only black and white


Please check if your Colour Ink Cartridge is not emply. If their's ink in the cartridge then try to service your printer through the Print Preferences. Your Colour Cartridge Nozzels could have been blocked thats why your printer is unable to print in Colour.

In case if both the above doesn't work then check in the Print Preferences that you should not have saved the option of PRINT DOCUMENT IN BLACK ONLY. hope this helps , AJ

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1 Answer

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hey generaly if you dont have any one of that two cartridge then it wont allow you to pring so you need both cartridge in their position
but it is not necessary that both cartridge will be in working condition
so if you want only black and white prints you just need black cartridge in working condition and one colour cartridge in its position even if its empty then also it works but if you dont put colour cartridge in printer it wont allow you to print through black also

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The black cartridge printhead needs to be cleaned or replaced. Follow your printer manual instructions.

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