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All-in-one lexmark 5495, everything works fine except I can't receive a fax.

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  • katrina747 Aug 13, 2008

    Thank You Jenntek



    Yes phones ring ok, Lexmark instructed to set rings on answer machine to 3 and fax machine to 5 rings. Settings applied and phone just keeps ringing. I then tried shutting off the answering machine and still can't receive faxes.



    Thank you

    Katrina

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Are your phones working?
Do you have the phone line plugged into the back of the machine?
Start with the basics.

Posted on Aug 13, 2008

  • Jenntek Aug 14, 2008

    Ok.
    Could the TEL and the LINE be in the wrong jack on the Lexmark?
    (Reversed?)
    Is the Lexmark connected to the wrong telephone line?
    Also, check the telephone cord for damage. Maybe try a new telephone cable?
    -
    Are you able to send faxes?
    I think, if you are expecting a fax, you should not have your answering machine answering the phone @ the 3rd ring. The Lexmark will never have the chance to accept a fax on the 5th ring, it will only ring 3 times... and your answering machine will interrupt fax?
    -
    Is there a "Fax Receive Mode"? Is the defaults set? Is the Default - Ans/Fax?
    Or are the defaults different?
    -
    Is there a Fax Forwarding option? If there is the default is OFF.
    -
    Can you run a Modem test from within the printer?
    -
    Is the pause time too long? or too short? Maybe the default is 3.
    -
    Is there an error correction mode?

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