My Dyson dc07 is picking up dirt - you can see it in the cannister - but it's spitting out crumbs, rice, etc back onto the rug. I can feel it hit my feet. So it's not doing a great job, just moving the crumbs around. I've cleaned the filter, wiped the inside, and my husband has checked for blockages - and the brush is spinning - any other ideas?
The beater bar (rotating brush) can kick back crumbs if the suction is not at 100%. This can happen if the vacuum has been used for a number of months without a thorough cleaning.
First thing is to not let the dirt canister get too full. The more full it is, the more dirt is sucked into the "cyclones" which are meant for only fine particles, not big pieces of dirt.
I'd then check your elbow hose connections (the ones that snap out easily). Then check the Hepa filter. When I lost suction with my Dyson DC07 the Hepa filter was a mess. But the inner cannister seemed to be really dirty also, so I dismantled it (this will void the warranty) and washed it out under the kitchen sink. Do not try this unless you know exactly what you're doing, but mine was an extreme case, as the Dyson was used by family members for about three years and they probably never cleaned the Hepa filter, etc.
Now I'll at least wash the Hepa filter (and housing) twice a year, as Dyson recommends.
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Some blockage at the pickup or in the hose if it uses one---dirt etc being kicked back out is a clear sign of this----if it has a tube check that first, and if a head with turning brush do not miss looking for a blockage there.
It sounds as though your machine is blocked. This is why the dirt is being dropped back out on your floor and also why the bin is not filling up.
Simply follow the blockage procedure in your user guide, or on our website at www.dyson.com. Visit the support section and you will be able to download a user guide. This will also allow you to confirm if the machine is correctly assembled and that there are no parts missing on disconnected.
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The debris collected in the bin doesn't always spin. Sometimes it gets stuck to the side, or just held in place by gravity. This does not affect performance.
If you have any further concerns about your Dyson DC07 vacuum cleaner or feel that the machine is nor performaing correctly, please check out the online Support at www.dyson.com or call our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).
Kind regards Darran Dyson Customer Service
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it is a blockage. Dyson cuts off in this case to prevent overload. Also leaking dirt indicates blockage. Strip everything out you can. Remove foot plate on base and check for hair or fibre blockage. it may be small and in an odd place.. seek and ye shall find. If not, return to dealer for service. Good vacuum though.
This is fairly easy. Click on the button at the top of the hand above the cannister. It's a purple button and the handle faces the front and says Dyson on it. This separate the cannister from the body.
Next, hold the now full cannister above a trash can and click on the red button which was below the purple button (but hidden when it was attached).
recently had same issue with friends. remove the filter and see the other thin filter there that goes to your motor compartment.. remove that and clean it. also check inside your tubes make sure not partially clogged.
I've had a similar problem with my DC07 Animal, although there WAS suction and the machine seemed in otherwise good condition, the vacuum seemed to be working normally, yet very little was vacuumed up. I would go over and over sections of carpet and get very little debris in the container. In my case, the cleaning brush roller bar was competely covered in debris (hair, dirt, string, stuffing from our chewed up dog toys, etc.). I removed the bottom cover and manually removed all this debris from the cleaner/brush roller, reattached the cover and it worked like new with great suction.