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Print a diagnostic page
If the steps above have not helped, print and evaluate a diagnostic page to see if the cartridges or the printer is causing the problem.
Make sure the printer is on and loaded with unused, plain, white paper.
Press and hold the Power button and then press the Cancel button. Release both buttons. The diagnostic page prints.
Figure 1: Power and Cancel buttons1 - Cancel button2 - Power button
Step 4: Note which cartridges printed which areas of the diagnostic page
You must identify which cartridge printed which part of the diagnostic page, so that if you find defects on the page, you will know which cartridge is the problem.
However, you can install different combinations of print cartridges in your printer, and different cartridge combinations print different diagnostic page patterns. Your diagnostic page may not look exactly like the picture below, but the right and left cartridges will print in the same areas of the page no matter which cartridges are installed.
Figure 2: Diagnostic page layout (the patterns in each area may look slightly different on your page)1 - Printed by the right cartridge2 - Printed by the left cartridgeNOTE:
If you are printing in reserve mode (one cartridge is missing), the missing cartridge's area of the diagnostic page will be blank.
Step 5: Check ink levelsNOTE:
If you have installed a refilled or remanufactured ink cartridge, or a cartridge that has been used in another product, the ink level indicator is inaccurate or unavailable.
Look in the middle of the diagnostic page. The bars with "E" (for "empty") and "F" (for "full") at each end show the ink levels in the cartridges. As ink is used, the solid color changes to a faded color.
Figure 3: Left (tri-color) cartridge almost full - right cartridge emptyFigure 4: Both left and right cartridges almost full
if its a refilled cartridge then... it might be a bad one... my best suggestion is called hp and verify the ink install procedures... or consult your manual... if you did it right then you might have a bum cartridge... replace it and try again... if the same then you might need to get your hp repaired...
Due to shiaty design, it is easy to accidentaly puncture the printed
circuit with the sharp end of the retention spring while inserting a
new cartridge. Use a flashlight too look at the white/copper
sheet the cartridge makes contact with and look for a puncture
(probably near the lower right side.)
Sounds like a corrupt driver, uninstall your printer (Start> Printers and Faxes on right column), select your printer icon, right click>Delete.
Disconnect your printer and re install drivers first, then reconnect printer when prompted.
If still not performing correctly suspect printer head carrier fault.