Affinity washer not wanting to spin!
My Affinity washer quit spinning during the rinse cycle 14 months after we purchased the machine. We checked to make sure ithe drain was clear, and we tried changing the size of the loads. Nothing we tried worked. I was not getting any error codes on the control panel. We called a technician out to our house to see if it could be fixed. He diagnosed the problem as the control panel. We called Frigidaire to see if they would help us out with the cost of the repair since the machine was only 14 months old, even though our one year warranty had expired. They stated that they would not cover the replacement of the control panel. After the technician replaced the control panel and tried the machine, it still did not work. He called the Frigidaire tech support to find out why, and they told him that he needed to replace the door latch system, not the control panel. After he replaced the door latch the machine worked fine. When researching this problem online, I discovered that Frigidaire has had several problems with the door latch system on their front loading washing machines. They previously had a class action lawsuit due to this problem. When I found this out, I called Frigidaire to see if they would pay the repair bill we had incurred, even though our warranty had expired 2 months ago. After they contacted the technician that worked on our machine, Frigidaire decided that they would pay the cost of the replacement door latch and the labor fee. We had to pay for the cost of the initial service call. If you are having this problem, I would suggest that you contact Frigidaire. They will require that you have a diagnosis made by a certified technician. According to our technician, the flow chart for the Frigidaire front loading machines is inaccurate, so if they make an initital diagnosis of a faulty control panel you may want to have them contact Frigidaire tech support to double check the diagnosis. Frigidaire may help cover the cost of repair if your machine has a problem with the door latch.
Dec 18, 2007 |
Frigidaire Affinity ATF7000ES Front Load...