When i turn it on it says "Connect to PC" and when i connect it to the PC the PC will not recognize it. Even the Philips device manager. the philips support page says that the philips device manager will fix it. Anyhow the windows device manager can see it as a hard disk but i cannot do anything there also. only uninstall the driver. Is my player bricked forever?
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Re: It Bricked itself
Mode for Philips' GoGear Open
the Philips Device Manager (Start à
All Programs à Philips Digital
Audio Player à SAXXX à Philips Device Manager) and
click on the “Repair” tab.Then click on
the “Repair” button to start the repair process.Most of the time, when your player is in that
state, the Device Manager will not recognize that your GoGear is plugged
in.If this is the case: Disconnect the
player from the PC, and make sure the mp3 player is turned off. Hold in the
volume + button on the mp3 player, and reconnect the player to your pc while
holding in the volume + button. Continue holding the volume + for 10-15 seconds
until a "Found New Hardware Wizard" pops up. It should recover your
device if there isn't anything internally wrong with the player. Warning: this
procedure will result in your songs being erased off the player, so they will
have to be reloaded. -Tha Mp3 Doctor
I had the same problem and it took me a while to get it to reset. After trying for hours, I gave it a little tap on the desk to release some frustration, pushed the reset button while the device was connected to the computer and it was recognized, started charging, and played like nothing ever happened.
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You can find FAQ's, as well as instructions on how to perform a Repair (see below).
If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477.
Hope this helps!
Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC. If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.
NOTE: Contents will be removed by using the repair function.
Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
Your player might hang up. Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC.
If it is still not recognized, your player may be at fault. Try the Philips Device Manager software and repair device with it. Contents will be removed by using the repair function. How to do it is described on the manufacturer's web site here:
Have you reset the player? Reset the player by holding the off-switch and the
volume-+ (plus) switch. If this doesn't help try this: Connect your player to the pc that has the Philips device manager
running, then reset the player by holding the off-switch and the
volume-+ (plus) switch. As soon as the player shuts off, press and
hold the volume- - (minus) switch. The Philips device manager will
recognize the player now, and recommend a repair, let it do so.
Connect your mp3 player to the computer.
Open the Philips Device Manager
Run the Repair function.
If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager.
If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store).
Go to www.philips.com and download the hhdd1630/17b software and firmware updates. Install them and print off the instructions on what to do. This fixed my player and what a difference it made.................WOW