Question about Philips GoGear HDD6330 MP3 Player

2 Answers

It Bricked itself

When i turn it on it says "Connect to PC" and when i connect it to the PC the PC will not recognize it. Even the Philips device manager. the philips support page says that the philips device manager will fix it. Anyhow the windows device manager can see it as a hard disk but i cannot do anything there also. only uninstall the driver. Is my player bricked forever?

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  • darsolit Sep 15, 2008

    I have the same problem, it says "connect player to PC" and it does not change this message no matter I am doing, also it does not turn off.

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Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor

Posted on Sep 14, 2008

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I had the same problem and it took me a while to get it to reset. After trying for hours, I gave it a little tap on the desk to release some frustration, pushed the reset button while the device was connected to the computer and it was recognized, started charging, and played like nothing ever happened.

Posted on Sep 17, 2008

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1 Answer

I dont know how to resest my Mp3... it doesnt want to even turn on..


Hi cookies m94,

Here is the Support Site for the Philips GoGear SA6045:

http://ow.ly/5PHEZ

You can find FAQ's, as well as instructions on how to perform a Repair (see below).

If you have any additional questions, you can reach Philips Consumer Care @ 1-888-744-5477.

Hope this helps!

REPAIR INSTRUCTIONS:

Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC. If it is still not recognized, your player may be at fault. Try the Philips Device Manager software.

NOTE: Contents will be removed by using the repair function.
  1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
  2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.
  3. Follow the PC screen to recover your player.
Complete Directions (with pictures) http://ow.ly/5PHTi

Jul 28, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Philips MP3 GoGear 1830/17


ok..first things first..you'll need to get a driver for that from the Philips site..I'll dig that up and post it here in a moment

Mar 15, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Need to reset phillips gogear 2GB SA2627/37 as it displays PHILLIPS on start up & shuts down. On connecting to PC, it displays OK TO DISCONNECT and doesnt even recognized by PC as USB device.


Your player might hang up. Use a pen tip or other sharp object to insert the RESET hole gently on the side of the player and connect it again to your PC.

If it is still not recognized, your player may be at fault. Try the Philips Device Manager software and repair device with it.
Contents will be removed by using the repair function.
How to do it is described on the manufacturer's web site here:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=US&mid=Link_FAQs&view=aa12_view_partial.html&session=20110504030502_93.189.114.198&list=aa12_list_partial.html&slg=AEN&ctn=SA2627/37&dct=FAQ&refnr=0073454&faqview=1

Thanks.
gylacz

May 04, 2011 | Philips GOGEAR SA6045 MP3 Player

1 Answer

GoGear Aria reset stuck in, will not turn on.


Have you reset the player? Reset the player by holding the off-switch and the volume-+ (plus) switch.
If this doesn't help try this: Connect your player to the pc that has the Philips device manager running, then reset the player by holding the off-switch and the volume-+ (plus) switch. As soon as the player shuts off, press and hold the volume- - (minus) switch. The Philips device manager will recognize the player now, and recommend a repair, let it do so.

Aug 18, 2009 | Philips GoGear HDD1830 MP3 Player

1 Answer

NOT'''' RESPONDING


Connect your mp3 player to the computer.
Open the Philips Device Manager
Run the Repair function.
If the Device Manager does not recognize the player, connect the player to the computer (while the player is in the OFF position) while holding in the volume + button. Continue holding the vol + button for 5-15 seconds until a window pops up on the computer screen that says Found New Hardware Wizard. Follow the directions and it will lead you to do a Repair in the Philips Device Manager.

If this strategy doesn't work, your player is screwed. Call Philips and find out how to get an in-warranty replacement (or take it back to the store).

-Tha Mp3 Doctor

Nov 16, 2008 | Philips GoGear SA178 MP3 Player

3 Answers

My player isn't recognized by the Device Manager or Windows Media Player


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

Sep 29, 2008 | Philips GoGear HDD6330 MP3 Player

5 Answers

Device manager wont detect my gogear HDD1630/17 even though i recently updated the software and driver, also my device is frozen on "Please connect player to pc". I can't even get it back to the menu...


I was experiencing this similar problem, and from my research so were alot of other people, what finally worked for me was this:

  • Update all the software on your computer via Phillips site
  • Open the Philips Device Manager
  • With the device connected and the 'connected to pc' screen showing on the GoGear, do a 'soft reset' by holding the Power Off + Volume Up buttons for a few seconds
  • As soon as the device restarts itself, hold the Volume Down button, the computer should now recognize the GoGear
  • Follow the onscreen directions to Repair the device
  • Thank the intarwebs.

May 21, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

"Please connect player to PC"


Go to www.philips.com and download the hhdd1630/17b software and firmware updates. Install them and print off the instructions on what to do. This fixed my player and what a difference it made.................WOW

Sep 11, 2007 | Philips HDD1630 MP3 Player

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