Question about LG CHOCOLATE VX8500 Cellular Phone

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Verizon warranty policy?

What is the verizon warranty policy?

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1 year for any manufacturing defects

after 1 year, fixing/replacing your phone will cost $55 under the standard warranty
they will not replace your phone under the standard warranty if it is water damaged, or broken due to physical abuse

Posted on Aug 13, 2008

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Posted on Jan 02, 2017

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I have the envy it has been "fixed" by Verizon three times now the same issue has come again. We can't get the phone to charge. Can anyone tell me how i can get a new phone from Verizon? Verizon has no...


Verizon offers a policy which is called the Multi-FRU or Multi CLNR (Certified like new replacement) which allows the customer to recieve a new device as opposed to a warranty replacement of the same device, this is only offered if you have recieved three replacements within a 90 day period, meaning you have had a total of four phones 3 replacements and your original. Normally they will only let you have a comprable device if the original is out of stock (Legally this is all they are required to do) but of course sometimes you will get a nice rep who really wants to help and will make a judgement call for you and do it anyways, but on the other hand I have seen more people get it by a continuation to complain to a supervisor, good luck and I hoped this helped!!!

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Verizon allows you to recieve a warranty replacement device for devices not purchased through verizon at a 50 dollar cost, Some representatives from verizon do not know this and you sometimes have to remind them to look in their M&P's which is their method and procedure page to find policies if they are still reluctant make sure you request for a supervisor. And also by policy water damage can only be determined by corrosion on the device (which rarely ever happens) and the sticker is not used because of the fact that humidity it self voids that sticker. I hope this helped with your problem if you need any more Verizon help let me know.

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