U must be using HP74, 75 cartridge for your printer.
There are few reasons you are getting black and white (gray)...for printing job.
1. No color ink.
- If you are out of color ink.. that's what it happens.
- check your ink level through control panel.
2. Printer set up. (I think this is pretty much the reason you are not getting color)
- First, check your printer setting.
If they are on gray scale mode, pls chang to color.
How? when you click the print (through file manu), there are option for control panel on your screen. Click that option and will see some detail option you can choose from size, print quality.
Among the print quality option, pls choose, color mode instead of gray mode. That's it.
If you would like to save money, try refill kit by "ROADINK".
Not only they are easy, but also the printing quality is good.
For your better understanding pls check out my youtube video.
And will see how easy ink refill can be done.
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