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Having a problem copying in colour only prints about half the page and stops and says 502 hardware error but willprint out in black

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  • kwilliamson Aug 13, 2008

    x5100

  • Jefferson Casavant
    Jefferson Casavant May 11, 2010

    Could you state the specific model of your printer?


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I found this on fixyourownprinter.com after some digging.

Try this:

Hardware Error 0502 on LCD Display ID:ENUS16536

Check the encoder strip on the printer. (This is a clear strip running the length of the printer, above or behind the cartridge carrier.) Do the following:

1. Switch off the printer using the power button.
2. Disconnect the power cable from the back of the Lexmark X5100 / X6100 Series.
3. Leave the power cable disconnected for 30 seconds.
4. Slide the cartridge carrier to the middle of the printer by taking the top part of the belt and moving it gently to the right.
5. Take out both cartridges.
6. Place an index finger on the encoder strip on either side of the cartridge carrier.
7. On the back of the cartridge carrier, there is a small slot that the encoder strip fits into. Slightly push the encoder strip down and then back up to get it into the slot.
8. Lightly press the strip first to the rear and then forward, if necessary.
9. Clean the encoder strip with a dry tissue. Also clean the contacts of the printer. If this does not clean these parts, a cotton swab with rubbing alcohol on it may be used.
10. Reconnect the power cable and switch the printer on again.
11. Perform the hardware test without cartridges first and then with both cartridges.*
12. Make a standalone copy.
13. If the copy is satisfactory, repeat the test once to confirm that the error is gone.

That's the best I can give you.  Quite sorry if it doesn't work.

Posted on Aug 13, 2008

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I had the same issue, 502 error, only half a page would print.

Shut off printer, move carriage to far right side of rail. take cotton ball dipped in rubbing alcohol and clean paper path where carriage travels. You will notice it is probably sticky with ink. Several cotton balls will be needed to clean it up. Move carriage to left and clean remaining area.

Posted on Feb 23, 2009

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