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I have an internal HP DVD Writer 740b that writes on CD but not on DVD. I tried Sony DVD RW and Memorex DVD-RW to copy files on but I failed. I use Nero Essentials to burn. The dialogue box keeps saying no disc in the drive. How could I troubleshoot?

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  • stefaculo Aug 13, 2008

    I use Windows XP.

  • stefaculo Aug 13, 2008

    Thanks a lot, Dageezer. I already flashed the latest firmware of the drive before I posted my problem but to no help. Let me try a different SW and see if that helps. Meanwhile, thanks a lot for the options you mentioned. It's a lot of help.

  • stefaculo Aug 13, 2008

    I tried the Sonic SW but the problem prevails. The drive recognizes a CD but not DVD. Yet, this is HP DVD Writer 740b. This is driving me nuts. Hope some angel out there could help me.

  • Jefferson Casavant
    Jefferson Casavant May 11, 2010

    What operating system do you use?


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DVD-RW drives have 2 different designs, 1 used dual optics, 1 for CD one for DVD, the other uses optics that can refocus between the media types.

If you haven't done so already, flash the firmware of the drive to the latest available from HP.

Assuming that the drive worked with NERO previously, If that doesn't resolve, you will likely need to replace the drive.

If you have not used Nero with that drive for DVD media, you might try a different SW and see if Roxio/Sonic will see DVD media in the drive.

Posted on Aug 13, 2008

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