Hello there.
If you move around the stones, you will notice the candle platform sits on a platform suspended over the base of the fountain. The base of the fountain itself is where the water is poured in.
You may need to lift up the candle platform off of the base in order to pour in water. When filling the fountain, ensure that there is enough water or you will hear a loud "humming" from the motor as it tries to pump water where there is none. Be sure to pour in the water slowly, as the fountain may overflow if there is too much for the basin to hold.
I hope I've been helpful -
Frankie.
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