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Cable modems do not require drivers in order to operate with the network. They are self contained. If you want to access the modem, in your internet browser, enter 192.168.100.1 in the address bar and you'll be taken to the SB5101 internal web server to see the settings and status. There is nothing in there that can be changed by the user though, it is all set by the ISP.
Yes that can be resolve by a firmware update and you can get the latest firmware from Motorola's web site and if after the update still have the same problem this is already a hardware problem of the unit and needs a replacement....
Or you didn't pay your subscription on time and the ISP disabled your cable modem to send user traffic over the cable network. When both Send and Receive lights are blinking that is a visual aid that the modem is working fine, but the ISP disabled its access to the network (unpaid bill, legal issues, etc.)
If all the lights go out I would assume you mean the power light as well. Couple of things I would look at:
Has your ISP replaced the modem including the power adapter?
Has your ISP verified there is no short on the incoming data cable? You could try to wiggle the incoming data cable to see if the lights go out. I would do the same on the power cable.
If it's not a mechanical fault (cables), verify that you have the correct and current drivers for your modem and operating system.