Question about Creative Labs Zen Digital Media Player

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My Zen will not keep time.

It seems I have to re set it every time I turn it on. Why isn't it keeping time? Is there something I am not doing or is it a problem with the player?

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Have you tried to reload the firmware? You may need to also do a format. Click here to download the firmware.

For more detailed instructions on how to troubleshoot your Zen, click here

Posted on Aug 20, 2008

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1 Answer

My Nomad Jukebox Zen Xtra (Vers. 2.02.26) gets stuck in the boot mode intermittently. Do you think I should replace my HDD before it gets stuck in boot mode permanently? Thanks for your help. Bernard Dupre


I've had this trouble with mine. I keep it in my vehicle. Seems to be worst when there are temperature swings or high humidity, so I thought maybe it was condensation inside. Set the Zen on my woodstove for a few hours. This got mine working again. If you do plan on changing hard drive, I would pick one up soon. They use 2.5" IDE drives, which are getting harder to find.

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Update the firmware that creative put out you should be fine from there.

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i have the same problem of recovery mode. can you help me please

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The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already installed...do you want to reload it? Click yes to reload.

I had the same problem with my sleek photo. Once I got rid of WMP and the runtime everything worked like a charm.

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1 Answer

Keeping it's place


I was having the same problem.
Go to SYSTEM/PLAYER SETTINGS/IDLE SLEEP.
The default setting is 5 min, change to OFF and it seems to work.
When playing a track, press PAUSE and either leave it alone or, LOCK the player and when you UNLOCK the player it should continue were you left off.
Hope it works.

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take it back it is a manufacturing defult it happend to me or call the 1 800 number

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2 Answers

There must be a way to retrieve data!!!


There is no way to run recovery and keep the files - backup the files first, if possible. keep them on your computer just in case the problem persists.

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