Question about Sony BRAVIA KDL-40V2500 40 in. LCD HDTV

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Green Screen on Sony 40" LCD

I have owned this Sony 40" LCD for just over year and it is connected to an HD Satellite Receiver. Just recently when I turned in on the screen was completely green with the TV images in the background. After about 15 minutes the screen corrected itself and it appeared that it would be fine. However, when I turned on the TV the next day the screen was green again and it is has remained green. I have tried disconnecting the satellite receiver, power, etc. and nothing seems to work. It appears the issue is with the TV because the screen is green when all components are disconnected. I have 3 other Sony TV's in the house so I know everything is connected properly.

Does anybody have any idea why this is occuring and how I can correct ?

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  • 2Putt Sep 02, 2008

    I contacted Sony Customer Service and they were great. Believe it or not they had a Tech at my house within a couple of hours to look at the TV. As it turns out, my Hi Def Satellite receiver had been sending a bad signal to the TV and the Tech was able to reset the receiver and TV to correct the problem. The TV is operating perfectly now.



    I was definately impressed with the quick response time and outstanding level of customer service provided by Sony.

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I just read this review :

I am extremely dissappointed with this Sony product and their customer service. After I had done tons of research and read hundreds of reviews on how good this t.v. was I finally felt comfortable spending this much money on a t.v. I was in love with this product at first. It was everything the reviews had said except it had slight clouding. Well, 1 year and 5 months after purchase the dang thing messed up.

I come home from work to watch some t.v....turn it on...and there was no picture. After a few seconds I heard sound from the speakers, so I automatically thought it was the satellite. A few seconds later the screen turned BRIGHT GREEN!!!! I unplugged the satellite reciever and tested it on the dvd player...same thing bright green screen. Unplugged everything and was just going to use the t.v.'s menu, but the same thing. I actually couldn't pull up the menu, so I knew something bad was probably wrong.

I called Sony customer service and went through a couple of trouble shooting tips, but they ended up ruling it unrepairable over the phone and said I had to take it to a service center. The service center tech called and said it was the CPU board and it would be $800-1,000 to fix. I called another service center and they said the same thing.

It was manufactured in Mexico, so if you are thinking about buying this model I suggest two things:

1. Don't buy it if it says "Manufactured in Mexico" with a manufactured date between August '06 - December '06

2. Get the extended warranty. Because lately I've seen reviews of the backlight going out or some minor problems that are happening shortly after the 1 year manufacturers warranty.

I am sorry to have to give you this info. I would call Sony service as He did and find out what they tell you. Here is the link for contact with Sony http://esupport.sony.com/US/perl/contact-land.pl

Posted on Aug 13, 2008

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