Question about Canon Printers & Copiers

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My Cannon Pixma MP500 multi-function printer randomly scans only part of the document on the glass. Sometimes it does get it right; that is it correctly scans the whole page, but very often, the scan result is just a small part of the page on the glass. Is there anything I can do to fix this?

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  • gerrytkr Aug 13, 2008

    Kevin suggested that I reset the printer. That didn't help. With the next scan, it produced 6 different documents, of small bits of the document on the glass.

  • gerrytkr Aug 13, 2008

    Do I need a disk to unistall and reinstall the software? If I do, then I can't do that as I cannot find any disks that relate to this printer.

  • gerrytkr Aug 13, 2008

    I couod do what you suggest, but before I do, will i need the original disk that Canon supplied to me with the printer to reinstall? If so, I can't do this as I don't have that disk.

  • gerrytkr Aug 13, 2008

    So, I have uninstalled and was able to reinstall without a canon disk. I scanned a document three times. The first scan was only part of the page. The second scan was corect. The third was a small part of the page.
    Any other ideas? (before I take the hardware to a repairer or throw it in the dumpster)

  • gerrytkr Sep 04, 2008

    So, the scanner worked most of the time after I unintslled something and then reinstalled the same thing. That was two weeks ago.



    However, in the last couple of days the scanner has gone back to its old ways. I am getting about 1 out of ten scanning properly.



    I decided that I would uninstall and reinstall again. So I uninstalled what I thought I di last time. That is MP Navigator. Now it ids gone and I can't see anything to reinstall. As I said before, I cannot find the disk that came with the printer.



    What do I do now?

  • gerrytkr Sep 04, 2008

    Thanks, Kevin. I am a novice. ow do I do that???

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Usually, before you can confirm the document/picture that you are trying to scan, it will first give you the PREVIEW. On the the preview, make sure that it shows you the whole and exact size of the page so that when you confirm the scan doc/picture it will give you the exact result also. Try to check the preview first and then changed the size. that should surely work.

adonscott

Posted on Aug 13, 2008

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First you need to check the scanner hardware , you need to make a copy if it prints the whole page then its working fine and if you face the same problem with copy then use this link:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=11995

and you face the problem only with scan then you need to adjust the size of the paper:


Posted on Aug 13, 2008

  • Anand Kumar
    Anand Kumar Aug 13, 2008


    • Click 'Start' from the bottom left of the Windows screen, and 'Printers and Faxes.'

    • Click your right mouse button on the listing for your printer, and then select 'Preferences' from the menu that appears.



    • Click the Page Setup tab.


    • Specify the 'Fit-to-Page Printing' settingsSelect Fit-to-Page Printing.

      (2)
      Select the size of original document created in application program.
      Paper sizes larger than the printer can handle will be available.

      (3) Select the actual size of print media.

      Click 'OK'.


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Try to adjust the scanner resolution

Solution: Adjusting Output (Scan) Resolution (Windows) - MP150 / MP170 / MP450 / MP500 / MP800 / MP950

Adjusting Output (Scan) Resolution By changing the resolution, you can set how clear the image is going to be.
The higher the resolution, the clearer (but the larger) the scanned image is.
The resolution can be changed before scanning. (Note)
If the resolution is doubled, the image data will be quadrupled.
If the data is large, problems such as slow processing speed or lack of memory may occur.

To change standard scan settings using MP Navigator, click here
To change more advanced scan settings using the scanner driver, click here
Using MP Navigator

  1. Place the document face-down on the platen glass.

  2. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.

  3. Click 'Scan Photo/Document'.

    My Cannon Pixma MP500 multi-function - 05sj00006_01_en.jpg
    Display varies according to the printer model.

  4. When the Scan Photo/Document window is displayed, click 'Specify'.

    05sj00006_02_en.jpg
    Display varies according to the printer model.

  5. When the Scan Settings window is displayed, select the resolution in Scanning Resolution drop-down.


    Select from the following scanning resolutions:
    [Text(OCR)]: 300/400/600
    Other: 75/100/150/200/300/400/600

  6. If necessary, set other items as well.

  7. Click 'OK'.

  8. In the Scan Photo/Document window, click 'Scan' to start scanning.

Using the scanner driver
  1. Launch MP Navigator.
    1. On the Windows desktop, double-click the 'MP Navigator 2.0' icon.
    2. Alternatively, in the Windows taskbar, click 'Start', click '(All) Programs', 'Canon Utilities', 'MP Navigator 2.0' folder, then 'MP Navigator 2.0' icon.


  2. Display varies according to the printer model.

  3. Change the resolution.
    According to your purpose, set the resolution in Simple Mode with ease, or in Advanced Mode with a detailed setting.

    To set the resolution in Simple Mode:

    (A) Select the 'Simple Mode' tab.

    (B) In
    05sj00006_05_en.jpg


    To set the resolution in Advanced Mode:

    (A) Select the 'Advanced Mode' tab.

    (B) In Output Resolution drop-doMy Cannon Pixma MP500 multi-function - 05sj00006_06_en.jpghe preset resolutions, or enter a number from 25 to 19200 to specify your favorite resolution.

    05sj00006_06_en.jpg

  4. In either Simple or Advanced Modes, select other settings as required and then click 'Scan' to start scanning.

Posted on Aug 13, 2008

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Yes you can follow what mastersaintx solution about uninstalling/reinstalling the device and if still the same problem, the scanner is bad and may need a replacement already...

Posted on Aug 13, 2008

  • Mark Gil
    Mark Gil Aug 13, 2008

    Because after you already uninstall/reinstall using the latest software for it that you downloaded, it only means that there's probably a mechanical problem with it so better take it to repair center ...

  • Mark Gil
    Mark Gil Sep 04, 2008

    You can go to this link and download the software for the printer so you can continue in the reinstallation http://www.usa.canon.com/consumer/contro...



    Good luck........

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Do you get any error on the lcd display ? according to that we can proceed.

Posted on Aug 13, 2008

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Uninstall the cannon printer from ur pc completely and then again reboot and install freshly again and try..

Hoping to hear from you..

Thankyou

Posted on Aug 13, 2008

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Try uninstalling and reinstalling the software and drivers for the device. If that does not work. Try the scanner on another computer if the same thing happens then its a hardware problem already. Used to experience this on a Microtek scanner same symptoms.

Posted on Aug 13, 2008

  • Thomas Lim
    Thomas Lim Aug 13, 2008

    You can go to the link below then click on Drivers and Downloads



    Link

  • Thomas Lim
    Thomas Lim Aug 13, 2008

    Looks like the only option left is to bring it in for repair but get an estimate first as this may cost more than a new unit

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This have majorly to do with the scanner setting, try reset the scanner and then try.

Posted on Aug 13, 2008

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1 Answer

I have a Cannon Pixma MP500. It doesn't recognize the Y8 ink tank. And I am unable to print or scan anything even in black and white..


If the error you get is "The following ink tank cannot be recognized" have a read here on Canon support website on how to fix it, they have visuals as well http://support-au.canon.com.au/contents/AU/EN/8000138710.html

Dec 16, 2010 | Canon Pixma MP500 All-In-One InkJet...

3 Answers

How do i scan a document?


Hi, it all depends on the printer your using.

How to Scan a Document on a Multi-Function Printer

A multi-function printer with a scanner makes backing up your important documents easy. The scanner function of the printer allows you to translate a paper document like a receipt or title deed into an electronic copy that is stored on your computer. Once you have an electronic copy of your document, you can process and manipulate the document as you would any other electronic file. Follow these steps to scan a document on a multi-function printer:


Connect your multi-function printer and computer. Power them up.

Select the side of the document you are going to scan. Give the document a once-over, checking for any flaws that you do not want transferred into electronic form.

Open the printer's lid. Place the side of the document you want scanned face-down on the glass plate of your multi-function printer's scanning bed. Align the document to your satisfaction.

Close the printer's lid carefully. You may want to weigh the document down with another sheet of paper to prevent it from shifting.

Choose an appropriate scan resolution. You may have to do this using the controls of your printer or on the computer, depending on the model and software.

Press the scan button to start the process. This can be done on the printer itself or on the computer.

Preview the scan on your computer monitor. You should be able to make minor changes to the scanned image if needed.

Save the scanned image if you are satisfied with the result. Try again if you are not satisfied.



Tips & Warnings

Scanning documents at high resolution and low data compression will produce the best image quality at the cost of file size.

Not happy with a scan? Re-check the alignment of the document and try it again. Discard the duds when you get a scan that works for you.

Using harsh cleaning chemicals such as acetone or benzene can damage your multi-function printer. Abrasive cleaners are also not good on the machine, particularly the glass surface of the scanning bed.



....How to Scan a Document on an All-in-One Printer?

Scanning is a standard all-in-one printer feature that converts a hard-copy document into electronic information, which your computer can store and modify. You can scan legal files, office reports or just about any other kind of document and create an electronic backup for your files, send it as email or alter it to suit your needs. Follow these steps to scan a document on an all-in-one printer:

Turn on your all-in-one printer and computer. Check the connections between the two machines.

Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.

Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.

Close the printer's document lid slowly so the document does not shift position.

Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.

Push the scan button. You may have to do this on the printer itself or on your computer.

Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.

Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.

Accept the scan and save. Return the original document to a safe location.

Hope it helps..

Oct 28, 2010 | Printers & Copiers

1 Answer

Canon pixma mp500 will not scan a document. My ink is low but that should not matter, I just want to scan a document to PDF.


Same Problem - Had nothing but issues with Cannon - Very hungry on ink as well :( Still not as bad as HP

Aug 18, 2010 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

I want to scan a doucument on the PIXMA MP500.


You must have got a CD with the printer. Just install it and load the paper in the scanner and press the scan button on the front panel. It automatically starts to scan and shows you the document. Later it will ask you whether to save it as a JPG file (as image) or a PDF file (document).

Dec 10, 2009 | Canon Pixma MP500 All-In-One InkJet...

2 Answers

I want to scan documents with my Pixma MP 150


Scanning using the Operation Panel 1. Place the document face-down on the platen glass.
2. Press the [Scan] button on the machine.
MP Navigator starts on the connected computer. You can scan in documents placed on the platen glass using MP Navigator.

Oct 21, 2009 | Canon PIXMA MP150 All-In-One InkJet...

1 Answer

Just changed all cartridgages and photo quality is still bad


Image
scanning
Spots on a scanned
image
- Glossy photo (original)
- In the high humidity
environment
When a glossy photo is
strongly pressed on the
platen glass, the photo
will stick to the glass,
and the stuck points are
scanned as spots.
- Do not strongly press
the photo on the platen
glass.
- Clean the platen glass
(to eliminate any
moisture).
- Spots appear on
the scanned
image, though
there is no such
spots on the
original
document.

Oct 13, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

How do i scan a document?


Have you completed the software installation? There will be a step by step explanation on how to scan. But first, when you go to "My" computer" or "Computer" in Vista, you should see an icon of your scanner or All in one unit. If not you need to reinstall the drivers"disc" . The simply place a document face down on the glass go to the
'properties" tab and choose where you want to save the document. Then press"scan" on the unit. You should have two start buttons black for black and white, andgreen for color documents, Let me know how you make out.

Aug 04, 2009 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Scanning on an mp500


First you should have installed the scanner in the computer using the cd comes with the scanner.
  1. Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.)

    mp500_openbutton.gif

  2. Load paper in the auto sheet feeder or the cassette in the portrait orientation.

  3. Lift the document cover and set a document on the platen glass.


    MEMO:

    - Regardless of the document size, set it in the landscape orientation.

    - Place the copying face down on the platen glass.

    - Align the document with the alignment mark (shown as the arrow) on the lower right corner of the platen glass.


    Note: The machine cannot scan the area approximately 3 mm from the front and right edges of the platen glass.

    05sj00157_01.gif


    < 1 > Alignment Mark

  4. Close the document cover gently.

  5. Confirm that the printer is in Copy mode. If the printer is not in Copy mode, press the <COPY> button to switch into Copy mode.

  6. Check the copy settings, following the procedures below carefully.

    05sj00157_02_en.gif


    < 1 > Check the paper size and media type.


    < 2 > Use the up / down cursor button to specify the number of copies.


    < 3 > Use the right / left cursor button to adjust the intensity.


    Memo: Pressing the right cursor button increases the intensity. Pressing the left cursor button decreases the intensity.

  7. Press the <Color> button for color copying, or the <Black> button for black & white copying. (The printer starts copying.)


    Note: To cancel copying, press the <Stop/Reset> button.

Apr 02, 2008 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

Canon mp500 pixma


nope..that is problematic, even though it's possible, you may find that you'll get the most favorable results the old fashioned one at a time method..as the unit heats up, sometimes, it misfeeds.

Feb 18, 2008 | Canon Pixma MP500 All-In-One InkJet...

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