Question about HP LaserJet 3310mfp All-In-One Printer
All the colors work except the black ink . switched to new cartridge but it still does not work.
you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.
Posted on Jul 07, 2008
On the left side of the print head carriage is a white plastic gear that drives the ink pump. Check it first to see if its firmly in place, has chipped or worn off teeth or looks damaged in some other way.
If this white gear driving the ink pump is damaged or looks odd let me know right away so we can address this issue.
Now, there is a trick for resetting your particular HP printer. This sounds and is convoluted but it will work. However, the system will think all your ink cartridges are full. If they are rather full okay. If they are near empty you will want to run this hack again as the ink nears low. You won't get a ink low warning correctly after this until you've installed new full tanks eventually.
Turn the printer on. At the same time, using your left hand, press the OK, Cancel, Black, and Color buttons down and hold them down. While holding these down buttons use your other hand to turn the printer off, still holding the four buttons down with the left hand. Once the printer has powered down fully you can release the buttons. Now, the printer will initialize and then run a maintenance check. If you printer is otherwise okay, no damaged circuitry or gearing you will be fine. Turn the printer on. It will start up and shut itself off, this is expected. Once it is off again, turn it back on once more and this time the printer will run the maintenance routine. Have paper in the feed tray.
1.) Check left side of printer carriage for the white gear that drives the ink pump. Look to see if the gear is off, broken has worn or chipped teeth.
2.) Turn the Printer On.
3.) Hold down the OK, Cancel, Black, and Color buttons with your left hand and hold them down.
4.) Use your other hand to turn the printer off. Keep your left hand on the buttons until the printer is off.
5.) Turn the printer on, wait for it to turn itself off. Have paper in the feed tray.
6.) Turn it on again and it will enter the maintenance mode. Follow any prompts during the maintenance mode, if any.
You should be back in business now. If not, try the routine again, sometimes you have to run it more than once. Should it still fail, let me know as you may get an error message and error number.
Use the Comment Text Entry Box below to comment back with any other questions or point out failures in this hack.
Posted on Nov 20, 2008
To solve the
# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.
1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.
# Reinstall the cartridges, making sure you snap them correctly into the printer.
Hope this help. Please Rate My Response! Thanks!
Posted on Aug 24, 2009
I found these instruction at out-of-warranty.com They seem like a possible solution.
Posted on Sep 05, 2009
My printer did that a few months ago. I tried everything to get it printing black but in the end I had to take the ink cartridge back and return a new one. Some ink cartridges dry out when they are being shipped if not stored in proper conditions.
Posted on Mar 14, 2010
SOURCE: My printer is not printing
You need to take it a couple steps further after your test print. Sounds like your print heads need cleaning or your cartridge may need aligning. It’s best to do this each time you install a new cartridge. for more information….... http://en.kioskea.net/forum/affich-40171-printer-not-printing-black
Posted on Sep 09, 2010
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