Unfortunately if you can not read the code, you will need to reset the router to factory defaults and reconfigure the router. You can download the here
You might want to see if the cable company has the code in the service report from his visit.
Best of luck, Jim
If you can't figure out the security key then you can reset the router. There should be a small button probably inside a little hole on your router that says reset by it. Press that with something small like a paperclip and it will be set back to the default settings.
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