Question about Canon imageRUNNER 1023N Black and White Copier

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PAPER STUCK I CAN SEE THE PAPER ON TOP WHEN I OPEN THE LARGE SIDE DOOR AS WELL AS STUCK COMING OUT OF THE COPIER - I AM NOT SURE HOW TO ACCESS IT TO REMOVE IT

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On the side door (bypass side) remove drum (there are 2 arrows were the drum unit is located (2 Pull Handles) pull out to remove you should be able to remove paper (insert drum back in position and close side door. I hope that helps

Posted on Aug 13, 2008

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How do you remove paper stuck in the back of a P3015 printer?


If the paper is jammed in the fuser, sometimes the only safe way is to remove the back door to gain better access. Open the back door, on the right side you will see a white arm that attaches to the door and disappears into the printer. Pop it off the shaft if is clicked to. Then remove two screws from the back door. Lift the lower panel that covers the paper drawer and pry on each side of the lower back door. Once those catches release, pull the back door off by pulling the bottom of the panel towards you and the top will pop out. When reinstalling the door, make sure to reattach the white arm to the door before closing the door. Failure to do that can result in that arm getting broken,.

Oct 13, 2016 | HP P3015 Laser Printer

Tip

Paper Jam Error on HP Printer




Paper Jam is the most common issue in all the HP Printers ( Officjet, Photosmart, Deskjet Printers )

What Causes a Paper Jam ?

  • Paper thickness.
  • Room temperature OR due to Dust in atmosphere or the room.
  • Paper pulled out in a hurry and paper pieces stuck in Rollers or Carriage
  • Could be Hardware Failure
NEVER PULL THE PAPER STUCK IN THE PRINTER FROM FRONT SIDE OF THE PRINTER ( unless the paper is 3/4th visible in front view if you open the printer front panel door )

Follow the instructions below to resolve Paper Jam issue.
  1. Turn off the printer.
  2. Open the rear access door ( or duplexer )
  3. Check for any bits of paper stuck, if so, remove them.
  4. Open the front access door where you see the cartridges.
  5. Check for any paper pieces, if so, remove them.
  6. Take a lint free cloth. Little bit Damp ( use water )
  7. Clean the Rear rollers pushing it upwards and close the door.
  8. Close the front access door.
  9. Connect the power cord and power on the printer.
  10. It should be ready to print/copy/scan/fax.
To clean the duplexer ( 2 - sided printing device ) remove the duplexer and clean the rollers you find inside.

If the above steps do not solve your problem, you printer needs repair. Contact HP. ( 1-800-474-6836 )


If the printer is In-Warranty please contact HP for replacement. HP may charge for repair for Out of Warranty printer.

Find the Video below for paper jam cleaning

..
Regards,
Ron

Your rating will help us improve the service we provide

on May 20, 2011 | Office Equipment & Supplies

1 Answer

Message appears "Paper jam".


Paper jams can be true or false. A false paper jam occurs when the error message displays, but no jammed paper is in the product. The following solutions apply to both true and false paper jam errors.

Print a self-test report Use the following steps to print a self-test report.
  1. Load plain white paper in the input tray.
  2. Press Setup , and then press 2 . The Print Report menu displays.
  3. Press 1 to select and print a Self-Test Report
Solution one: Clear the paper jam Step one: Remove loose paper from the tray Remove any loose sheets of paper from the input tray and the output tray.

Step two: Clear the jam from the back of the All-in-One
  1. Figure 2: Remove the rear access doorc01562020.gif
  2. Gently pull any jammed paper out of the rollers inside the product.
  3. Carefully remove any scraps of paper that are still stuck in the product.
  4. Reattach the rear access door. Insert the two posts on the right side of the door into the holes on the product, and then push the door in until it snaps into place.
  5. Reconnect the power cord to the back of the product, and then press the Power button (c01602202.gif ) to turn on the product.
Step three: Clear the jam from the front of the All-in-One Follow these steps to remove the paper jam from the front of the product.
  1. Without opening the cartridge access door, check the tray for jammed paper that you cannot remove from the back.
  2. If you see jammed paper, gently pull it out.
Step four: Print a self-test report
  • If the issue persists , continue with the next solution.
Solution two: Make sure that the carriage can move freely Follow these steps to make sure that the carriage can move freely. Step one: Check the paper path
  1. Check for any paper or object that might be stopping the carriage. Figure 4: Example of paper stuck in cartridge access areac01950807.gif
  2. Remove any paper or objects you find.
  3. Reach inside the product, and then manually move the carriage.
    • If the carriage is stuck on the right side , move the carriage to the left side of the product.
    • If the carriage is stuck on the left side , move the carriage to the right side of the product.
    • If the carriage is stuck in the middle , move the carriage to the right.
  4. Remove any paper or obstructions found.
  5. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left, and then to the righ
Step two: Print a self-test report
  • If the issue persists , continue with the next solution.
  • If the self-test report does not print , continue with the next solution.
Solution three: Clean the rollers and the rear access door Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Follow these steps to clean the paper feed rollers inside the product. Step one: Clean the rollers
  1. Press the Power button (c01602202.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Press in the tab on the left side of the rear access door, and then pull the door away from the product to remove it. Figure 6: Remove the rear access doorc01562020.gif
  4. Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
  5. Press the cloth against the rollers and rotate them upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup. Figure 7: Rotate the paper feed rollersc00212278.jpg
  6. Make sure that the paper feed rollers on the rear access door are clean, free of paper bits, and rotate freely.
  7. Clean the surface and the rollers of the rear access door the same way you cleaned the large rollers inside the product.
  8. Replace the rear access door. Insert the two posts on the right of the door into the holes on the product, and then push the door in until it snaps into place.
Solution four: Service the product

Aug 08, 2011 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Problem with paper feed. frequent message: carriage jam, open top. No apparent jams, cleaned rollers, slider bar, etc, problem persists


Hi,

Turn off the printer

Open the Rear Access Door,
Clean the rollers ( upwards ) with a lint free cloth ( little damped in water )
Close the Door

Open the Front access door, Check if there are any paper pieces stuck,
Remove the cartridges out and Install back.

Close the Door and turn on the printer.

It should work.

Regards,
Ron

Feb 22, 2011 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Piece of paper stuck inside my HP printer


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.


Oct 21, 2010 | Office Equipment & Supplies

1 Answer

Hello paper jam error appears with no paper jammed. Then printer refuses to print or doesn't print well


Hi,

To resolve paper jam issue, follow the steps
1. Open the rear access door.
2. Remove any bits of paper stuck.
3. Clean the rollers using lint free cloth ( upward position )
4. Close the rear access door
5. Open the front panel door
6. Check for any paper stuck between the rollers.
After doing all these steps, to make sure if your printer is working fine, try to make a copy.
If the printer can make copy, Click on the link to resolve printing issue -> Link

Oct 12, 2010 | HP Photosmart 2575 All-In-One InkJet...

1 Answer

My printer scans an Image then when the paper goes through it gets stuck half way and says carridge jam


Turn off the Printer
Remove the Rear Access door of printer
Check if the Rollers have any dust/ bits of paper
Clean the rollers with lint free cloth ( upwards just like the paper is picked and rolled )
Close the rear access door
open the front access door
Move the Carriage ( while holds the cartridges ) manually 5-6 times from left to right side
Check if there are any paper pieces stuck
Close the front access door
Turn on the printer..

Re-stack the paper tray and Scuffle the papers before placing them in the tray - Snap the Paper guide to the Paper's in the tray

Jun 26, 2010 | HP PhotoSmart C4280 Laser Printer

3 Answers

My officejet 5610 says "carriage jam. Open Door etc. I can't find a door to the carriage.


Hi!
here are some solutions for your carriage jam error.

1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
d5435fe.gif
turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is on.. open the carriage access door..
17a3196.gif
disconnect the power cable from the back.. remove the paper output tray.
6638622.jpg
look inside the product..check for torn papers..gently pull out the paper from the roller...return the paper output tray and the carriage access door. plug the power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriage access door.
6d0bf70.gif
disconnect the power cord from the back..remove the paper output tray...look inside if the carriage is stuck and if there is no papers or object that restrict the carriage to move..return the output tray.. return the carriage access door...
And lastly after doing this steps try to reset the printer and try to print..

To reset the printer....press the power button to turn on the printer..disconnect the power cord from the product..disconnect the power cord from the wall outlet.. wait for 15 seconds.. plug the power cord to the wall socket....plug the power cord at the back of the printer.. press the power on of the printer.. try to print the test page...


Good luck! hope this solve the problem

Much appreciated if you rate this help.. thanks























May 23, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Paper feed not working. green button and orange


I assume you mean that the power and resume lights are blinking. This signals a carriage stall. Open the top cover, if the cartridge cradle moves to the right, it isn't stuck and may be a one-time issue. If it is stuck, unplug the power to the printer. Open the access door and observe the carriage position. Clean any lint or paper pieces out. Remove any obstructions. Move the cradle and continue checking for lint, paper and obstructions until the entire area is cleaned out. If the print carriage started out on the left side, return it to that position to make sure the cartridges are back in the capping station. Look inside the printer along the cartridge cradle path for obstructions and remove any. Remove the rear access door and check for paper pieces, remove any obstructions.

Plug in and turn on the printer and see if the carriage returns to the left and reseats itself in the capping station. Close up the printer.

If this doesn't work, the printer may need service.

I hope this helps.

Cindy Wells

Mar 28, 2010 | HP DeskJet 5740 InkJet Photo Printer

2 Answers

The printer is constantly sending a message- 'paper jam'


HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

Dec 30, 2009 | HP DeskJet 3745 Printer

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