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Canon Pixma i3000 CD-R tray issue

Canon Pixma i3000 won't recognise CD-R tray. Error message 1851 says Check tray removed, close Inner Cover and press Resume. File will print if switched back to paper.zthe printer is connected to a G5 iMAc, System 10.4.11. Latest driver has been installed with no improvement.

Has worked connected to a PC, but not for my Mac!

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  • rayzie Aug 13, 2008

    So it's down to Canon then? I guess I get my wife to try and print the files from her PC or wait on Canon. Surely they could get off their proverbial and solve the problem.

  • marty_08 Dec 13, 2008

    I have the very same problem, can't get  pixima MP960 to recognise CD-R tray, give error 1851....

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That is the problem rayzie, i was about to post this to your other thread but it will do here too. if the issue happens on a PC, the solution is just a simple uninstall and reinstall, but if it is Mac, we are actually having the same issue with iP4500 and Canon have not reported any solution to this. my apologies.

Posted on Aug 13, 2008

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voodoomox
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SOURCE: Canon Pixma i3000 won't recognise

has this happened on another computer or have you used the CD printer before in your same iMac?

Posted on Aug 13, 2008

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Canon MP830 printer giving error message "inner


If the inner cover is open when starting normal printing,close it before pressing [OK] on the machine.Do not open or close the inner cover when printing.This may damage the machine.

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Try a hard reset first: Unplug the printer from power source and PC, wait about 5 minutes and replug. Should the issue recur, then the cover sensor is probably faulty. That is the reason you are getting this error repeatedly. The only solution is to send the printer in for servicing and get the sensor repaired/replaced.

In any case, here are the steps to close the inner cover:

1. Press the Open Button (1) to open the Paper Output Tray (2).
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2. Raise the Scanning Unit until it stops.
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3. Close the Inner Cover
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4. Now close the Scanning Unit.
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You can also try reinstalling the printer software along with any patches, updates, etc from the Canon website. Make sure you uninstall the existing software first though..

If neither works, then its time to take the printer in for servicing. You could try to contact them by phone first:
  • Toll-free live technical support** Monday through Friday 10:00 AM ET to 10:00 PM ET (excluding holidays) at 1-800-828-4040
  • The location of the ASF nearest you for carry-in service at 1-800-828-4040
  • Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752
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Hope that helps!


Jul 03, 2008 | Canon Pixma MP500 All-In-One InkJet...

1 Answer

What does it mean when the alarm window says "inner cover is open"?


Closing the inner cover to clear error messages.
  1. Raise the Scanning Unit until it stops.

    liftlidup.gif

    (A) Press the Open Button to open the Paper Output Tray if it does not open automatically.

  2. Close the Inner Cover

    closeinner.gif

  3. Close the Scanning Unit.

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Hi there.
There have been hundreds of complaints about this problem. You can download a driver AND a user manual from the first link listed below. The second link will take you to a really great site for your printer.

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=11995#DownloadDetailAct

http://damnprinter.com/96/tray-guide.html

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1 Answer

Error Number : 1851 Printing cannot be executed because the Inner Cover is open. 1. Check that the CD-R tray has been removed. 2. Close the Inner Cover, and then press the OK button on the printer....


Try this Canon site for MAC driver.

http://support-au.canon.com.au/EN/search?v%3aproject=ABS-EN&binning-state=model%3d%3dPIXMA%20MP500%0Amenu%3d%3dDownload%0Aos%3d%3dMac%20OS%20X&

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CD printing error 'inner cover is open'


Reset the device when it is not functioning properly. If the device is not functioning properly or to clear memory, reset it.
  1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

    Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

  2. Wait approximately ten seconds and then press the <ON/OFF> button again.

  3. Wait until the device has completed its cycling process before submitting another job request.
moz-screenshot-1.jpg
Closing the inner cover to clear error messages.
  1. Raise the Scanning Unit until it stops.

    liftlidup.gif

    (A) Press the Open Button to open the Paper Output Tray if it does not open automatically.

  2. Close the Inner Cover

    closeinner.gif

  3. Close the Scanning Unit.
I hope it helps!!!
moz-screenshot.jpg

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Sorry a little late only just read your problem.
The location is not the bottom tray feeder but the disk tray. In settings change your media type to "Printable Disk" the paper scource should automatically change to "Disk Tray" and hopefully every thing will work OK.

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