Question about Canon imageRUNNER 400S Copier

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ImageRunner 400S works, but prints a blank page

My office "inherited" this copier/printer. It needed minor service, but copied and printed fine. While trying to become familiar with the copier, I removed the toner cartridge and turned several of the knobs to see what parts of the machine they operated. After I put everything back in place, the machine started printing nothing but blank pages, both from the copier function and the printer function. I've backtracked to make sure everything is seated properly and there is ink in the cartridge. All seems fine. But every page, whether copied or submitted from a PC, comes out blank.
What did I do wrong and how do I fix it?
TIA.
Bobbie McNicol
Corvallis OR

Posted by on

  • bobbiem Aug 14, 2008

    This worked like a charm. I thought it had something to do with the way the drum (toner cartridge) was seated and this confirmed it. We now have a working copier/printer. Thank you so much!

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  • 54 Answers

Check the drum is seated well or not,check the drum drive lock, check the drum is rotating freely or not.check the chargin g rollor are seated well or not
finally replace the drum and see the result.
best of luck.

Posted on Aug 14, 2008

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