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I can't get the fax drivers installed on my lexmark 9500. can you help? Terry

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  • trrec Aug 13, 2008

    I am using WINXP Sp2. I recently added a lexmark 9500 all in 1printer/etc. I can not get the fax option to install/function. The message says "the fax driver is missing. you must uninstall and re-install the software" I can't figure out what this means or wants me to do. Any wisdom out there? Terry

  • trrec Aug 13, 2008

    I am using WINXP Sp2. I recently added a lexmark 9500 all in 1 printer/etc. I can not get the fax option to install/function. The message says "the fax driver is missing. you must un-install and re-install the software" I can't figure out what this means or wants. Any wisdom out there? Terry

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Terry all you need to do is uninstall the printer software and follow the instructions to uninstall it first and then reinstall a fresh driver which will definitely work for you.

1) click on start menu select control panel then select add/remove program in the classic view

2) highlight the lexmark entry in the list and uninstall it from there which you will have there as an option to remove it.
Then unplug your printer.

3) go to this site and down load the complete driver and install it on your compurer then connect the printer

Posted on Aug 13, 2008

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If you have the driver software please do a clean install just as if you were doing the download I describe below. (meaning, delete your cookies/turn off all running programs/ turn off your equipment , Many drivers will not install correctly with your firewall on, so turn it off until you have reinstalled your driver. If you donthave the driver software or it is corrupted...

Here is the link to download a new driver
http://downloads.lexmark.com/perl/downloads/downloads.cgi

Before you do this, please go to tools (in the toolbar).internet options>general> then delete all your cookies.

Turn off your printer equipment unplug it and disengage it from the PC

Then turn off all running proggys including your virus/firewall control. Any other running proggys will have a little icon in the lower right hand corner of your screen. Right click on each one and exit or turn off if you can.

Now Download the driver and save it to your desktop. It will be an exe file.

Begin installation by clicking on the exe file. When it is completely installed or when you are prompted to,put your printer back online. Restart your computer.


Good luck to you.

Posted on Aug 13, 2008

  • Gayle Ashbach
    Gayle Ashbach Aug 16, 2008

    Has your problem been solved?

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When you will load the drivers from your installation cd it will ask you whether you want the full version or the shortcut to load only the printer you should select the full version that will take some more time to load but will load all the facilities your printer consists .just uninstall the old driver and install the driver with full version.

Posted on Aug 13, 2008

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Dear,
are you installing the proper driver for it..
if any doubt then check it here.
http://downloads.lexmark.com/perl/downloads/downloads.cgi?ccs=229:1:0:0:0:0

regards,

plz dont hesitate, if u want further information..
dont rate it untill satisfied..

Posted on Aug 13, 2008

  • SALMAN NASEER Aug 15, 2008

    dear,

    install full driver. for fax,, if during installation it ask for fax option then check it by the way..



    regards,

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  • 623 Answers

Try torrentz.com look for drivers

Posted on Aug 13, 2008

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Hey there another thing would be to turn off your anti-virus software and then uninstalling the previous software you installed then reinstall the software follow my instructions below.

im gonna guess off the top of my head that you have a antivirus/firewall on.

this ushally prevents software to be installed expessually when you get a error on the install.

please uninstall then software then reinstall the software without the firewall or antivirus activated. here is what you need to do.


Start--->Run--->type: msconfig---->in the general go to diagnostic startup---->accept, close and reboot

Install the software it should install now.

Then reboot

then goto

Start--->Run--->msconfig---->in the general options to to normal startup--->accept, close and reboot

Posted on Aug 13, 2008

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Hi,

Pls try cjb9500en.exe , this is the driver for Windows 2000, Windows XP and Windows Vista.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Aug 13, 2008

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What is your operating system?

Posted on Aug 13, 2008

  • marlon john madrid
    marlon john madrid Aug 13, 2008

    if you do not have the CD of the 9500 anymore, you may try to use the drivers of lexmark x9575 (under the 9500 series) the package contains drivers for the fax part of the said machine.



    Lexmark X9575 driver download



    hope this helps

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2 Suggested Answers

Benimur
  • 6966 Answers

SOURCE: lexmark 9500 fax trouble

Hi,

Pls try:

  • un-install the 9500;
  • reboot your PC with the Lexmark's USB connection;
  • preferably clean your registry;
  • reboot again;
  • temporarily disable your antivirus and firewall;
  • use the CD installer that came with the Lexmark 9500 and do a clean fresh install. Do not plug in the printer/fax until instructed to do so. Pls follow on screen instructions.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

Posted on Aug 14, 2008

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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Hi,

Pls try:
  • un-install the 9500;
  • reboot your PC with the Lexmark's USB connection;
  • preferably clean your registry;
  • reboot again;
  • temporarily disable your antivirus and firewall;
  • use the CD installer that came with the Lexmark 9500 and do a clean fresh install. Do not plug in the printer/fax until instructed to do so. Pls follow on screen instructions.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards. Thank you for using FixYa.

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