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HP J5780 All in One Printer - fatal error on hpzwrp01.exe file - HP say it is a Vista Problem but amazing how other printers work OK. Did get printer working but not scanner but then error codes occurred - HP advised to reinstall and now nothing works!

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  • Orquidea Aug 12, 2008

    Tried to install drivers from installation CD but did not help at all.

    The fatal error on the exe file affects different "numbers" every time.

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I would recommend downloading the latest software from their site I will give you the link. Uninstall and reinstall that make sure the printer is not connected through USB when you install the software. Please don't reject my solution as I will assist you until the problem is solved.
Thanks,
Lee

Posted on Aug 12, 2008

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It may be a Vista compatibility problem. reinstall apropriate drivers from its software CD.

Posted on Aug 12, 2008

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1 Answer

How can i scan a document


Hi there
I am just a helper
So I have put a driver for your printer my website for you to download and try, the driver is for your printer Hp officejet J5780 all-in-one so you can download it from this link. XP + Vista
Click The Link = http://www.4all2sell.com/driver/Officejet-J5780-All-In-One-InkJet-Printer.exe

When you download save it to your desktop so you can find it, then all you have to do is double click on the icon to run the software and follow the instructions.

All the best: Pineworks

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1. Remove All HP files that were installed before 'fatal error' using 'Printer Util.exe' or similiar file available in HP CD.

2. Install software 'Dial-A-fix'. (Dial-a-fix is a collection of 'known fixes' that have been compiledover the past year that really knock out some serious Windows problems....)

http://www.download3k.com/DownloadLink1-Dial-a-fix.html

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Regards,
Bob Headrick, MIcrosoft MVP Printing/Imaging


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Hope this helps. Bud

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Try this:

1. Remove All HP files that were installed before 'fatal error' using 'Printer Util.exe' or similiar file available in HP CD.

2. Install software 'Dial-A-fix'. (Dial-a-fix is a collection of 'known fixes' that have been compiledover the past year that really knock out some serious Windows problems....)

http://www.download3k.com/DownloadLink1-Dial-a-fix.html

3. Run the 'Dial-a-fix.exe' Software and select 'Fix Windows Installer' & 'Empty Temp Folder' options and click 'Go' button.

4. Restart your computer, run the HP CD, you should have no problem. (don't connect the printer/device until the HP Setup prompts you to)

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thanks..is this still a current issue?




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There are alot of fatal error messages. You need to provide the exact fatal error message.
Here are the basic troubleshooting for that type of error :
1. Turn off your firewall, anti-virus and spyware and then install it
if it will not work
2. Download the software for your printer in the website www.hp.com/support make sure that you are going to download and install the full feature of the software

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