Question about Creative Labs Zen Touch MP3 Player

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DA1102 Hi, I have just brought a Philips da1120, pluged it into my computer and after about 2 minuets it went dead. I can not even turn it on anymore, even with new batteries. Not sure what has gone wrong but I have only had it for around 3 hours

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You may have failed to press and hold the button long enough.

  • Press and hold theplay and pause button until the Philips splash screen appears on display.
  • Do a soft reset
    • Take the battery out, wait approximately 10 seconds, then re-inserting the battery.
    • If nothing works then use the Firmware Manager to recover (Sometimes called restore or repair) your player:
      1. Press and hold the play and pause button while connecting the device to the PC.
      2. Start Firmware Manager.
      3. Your device will be automatically recovered.

Posted on Aug 13, 2008

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According to your description I think that the battery is dead [ can't be recharged anymore ] . You need new battery .

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Make sure the hold/lock switch is not activated.
If it is not, then try a different USB port on your computer.

If you get the same result:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

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you double posted and in the wrong area! this is creative not philips

Jan 01, 2008 | Creative Labs Zen Touch MP3 Player

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